Programme Support Admin

Job title: Programme Support Admin

Location: Remote in the UK

Responsible to: Customer Support Team Lead

Salary: £24,634 per annum (pro-rata for part-time hours)

Contract type: Part-time, minimum 15 hours a week

Closing date: Tuesday 22nd April 2025 at 4pm

Interviews: Week commencing 28th April 2025

Who we are

Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.

Role Summary

This role sits within our Programme Support Team and will assist in the administration of our Work Experience and Inspiration Programmes for young people across the UK.

Key Duties / Responsibilities:

1. Supporting our Programme Support Team with admin support including mail merges, updating databases, and responding to stakeholder queries via email and phone
2. Processing new user registrations on our portal
3. Responding to email enquiries from schools and students
4. Supporting customers via phone
5. Helping with technical delivery queries around our in house software and google classrooms.
6. Data Management and CRM
7. Inputting new data, maintaining existing records and generating reports
8. Supporting the delivery of charity programmes

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

Skills / Experience / Knowledge:

Essential

1. Excellent customer support skills and telephone manner
2. Excellent organisation skills and ability to learn quickly
3. Experience of providing admin support to a large team
4. Experience of working with educators, young people and/or business stakeholders
5. Flexibility and a willingness to get stuck in and help with any tasks the team require support for
6. Experience of customer service via email and telephone

Desirable

1. Experience of using Salesforce/CRMs
2. Experience of supporting young people via charity programmes
3. Experience of using Google Classrooms
4. Experience of using JIRA/ticketing systems

Speakers for Schools Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Diversity at our core

Speakers for Schools is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. If you require any reasonable adjustments to support your application or interview, please reach out to us via recruitment@speakersforschools.org.

The Application Process:

Please apply as soon as possible by submitting your application through our recruitment portal. The deadline to submit your application is Tuesday 22nd April 2025 at 4pm. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We will be interviewing on a rolling basis, please apply as soon as possible.

Speakers for Schools is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.