Programme Success Lead

MaxAd Recruitment Ltd; Manchester; Remote; GBP 55,000; Full time

Job summary

An established industry player is seeking a Programme Success Lead to join their dynamic team. This fully remote role offers the opportunity to drive impactful learning experiences, ensuring client satisfaction and programme success. You will lead the development and implementation of service delivery programmes, enhancing client relationships and optimizing processes. If you have a passion for learning and development and thrive in a collaborative environment, this is the perfect opportunity for you to shape the future of learning solutions. Join a growth-focused organization that values innovation and continuous improvement.

Benefits

Hybrid Work Environment

Competitive Salary

Benefits Package

Continuous Learning Opportunities

Qualifications

• Proven experience in programme or project management, ideally within L&D.
• Strong client-facing skills and ability to build effective relationships.
• Experience in MI data analysis and learning methodologies.

Responsibilities

• Enhance client experience through excellent service delivery.
• Define and track KPIs for service delivery and report to management.
• Act as the primary liaison between internal teams and external partners.

Skills

Programme Management

Client Relationship Management

Communication Skills

Problem-Solving

Data Analysis

Learning Methodologies

Education

Degree in Education or Related Field

Job description

Programme Success Lead (BBBH6954) Manchester, England

Fully Remote
£55,000 + Bonus + Benefits

Our client is passionate about creating impactful learning experiences that empower people to develop their skills, grow their careers, and transform organisations. As a leading UK-based L&D provider, they deliver innovative, engaging, and tailored learning solutions that make a real difference. Their team of experts is dedicated to putting learners at the heart of everything we do.

In order to ensure the continued successful delivery of a growing number of client-focussed projects an exciting, newly created opportunity is available for an enthusiastic and experienced Programme Success Lead to join their dynamic team. This pivotal role is ideal for a professional who thrives on ensuring the success of their clients' learning programmes, driving positive outcomes, and continuously improving offerings. The successful candidate will work closely with clients, project teams, and internal stakeholders to ensure the smooth delivery of high-quality learning solutions, guaranteeing that each programme meets its objectives and delivers measurable impact.

Key Responsibilities

• Enhance overall client experience through excellent delivery and PIR.
• Drive client customer retention and growth.
• Programme Leadership: Develop and implement service delivery programmes that align with the company’s strategic objectives and customer requirements.
• Client Satisfaction: Monitor and enhance customer satisfaction levels through the continuous improvement of service delivery standards and practices.
• Performance Metrics: Define and track key performance indicators (KPIs) for service delivery, reporting on progress to senior management and making data-driven decisions to guide programme direction.
• Process Improvement: Identify opportunities for process optimisationand lead initiatives to improve efficiency, reduce costs, and enhance service quality.
• Stakeholder Management: Act as the primary liaison between internal teams, and external partners to ensure clear communication and alignment of objectives.

What We’re Looking For:

• Proven experience in programme or project management, ideally within Learning & Development, education, or a related field.
• Strong client-facing skills with the ability to build and maintain effective relationships.
• Excellent communication and problem-solving abilities.
• A deep understanding of learning methodologies and how to measure their effectiveness.
• Organisational skills with the ability to juggle multiple programmes and deadlines.
• MI data analysis experience.
• A passion for creating impactful learning experiences that drive business success.

Why Apply?

• Be part of a dynamic and growth-focused organisation.
• Contribute to the development and implementation of cutting-edge learning solutions
• Work in a collaborative and innovative team environment
• Shape the future of our business by staying ahead in a competitive industry
• Opportunities for continuous learning and growth within a rapidly evolving industry.
• Enjoy a hybrid work environment to maintain a healthy work-life balance.
• A competitive salary and a range of benefits is on offer to support your well-being and development.

If you're ready to take on a leadership role in shaping the success of cutting-edge learning programmes and helping others achieve their potential, we want to hear from you. Apply now!

Name:

Please include your first and last name.

Email: @

Phone:

Please include your country code.

CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

Programme Success Lead (BBBH6954) Manchester, England

Salary: GBP55000 - GBP55000 per annum + Bonus + Benefits

Fully Remote
£55,000 + Bonus + Benefits

Our client is passionate about creating impactful learning experiences that empower people to develop their skills, grow their careers, and transform organisations. As a leading UK-based L&D provider, they deliver innovative, engaging, and tailored learning solutions that make a real difference. Their team of experts is dedicated to putting learners at the heart of everything we do.

In order to ensure the continued successful delivery of a growing number of client-focussed projects an exciting, newly created opportunity is available for an enthusiastic and experienced Programme Success Lead to join their dynamic team. This pivotal role is ideal for a professional who thrives on ensuring the success of their clients' learning programmes, driving positive outcomes, and continuously improving offerings. The successful candidate will work closely with clients, project teams, and internal stakeholders to ensure the smooth delivery of high-quality learning solutions, guaranteeing that each programme meets its objectives and delivers measurable impact.

Key Responsibilities

• Enhance overall client experience through excellent delivery and PIR.
• Drive client customer retention and growth.
• Programme Leadership: Develop and implement service delivery programmes that align with the company’s strategic objectives and customer requirements.
• Client Satisfaction: Monitor and enhance customer satisfaction levels through the continuous improvement of service delivery standards and practices.
• Performance Metrics: Define and track key performance indicators (KPIs) for service delivery, reporting on progress to senior management and making data-driven decisions to guide programme direction.
• Process Improvement: Identify opportunities for process optimisationand lead initiatives to improve efficiency, reduce costs, and enhance service quality.
• Stakeholder Management: Act as the primary liaison between internal teams, and external partners to ensure clear communication and alignment of objectives.

What We’re Looking For:

• Proven experience in programme or project management, ideally within Learning & Development, education, or a related field.
• Stakeholder management experience.
• Strong client-facing skills with the ability to build and maintain effective relationships.
• Excellent communication and problem-solving abilities.
• A deep understanding of learning methodologies and how to measure their effectiveness.
• Organisational skills with the ability to juggle multiple programmes and deadlines.
• MI data analysis experience.
• A passion for creating impactful learning experiences that drive business success.

Why Apply?

• Be part of a dynamic and growth-focused organisation.
• Contribute to the development and implementation of cutting-edge learning solutions
• Work in a collaborative and innovative team environment
• Shape the future of our business by staying ahead in a competitive industry
• Opportunities for continuous learning and growth within a rapidly evolving industry.
• Enjoy a hybrid work environment to maintain a healthy work-life balance.
• A competitive salary and a range of benefits is on offer to support your well-being and development.

If you're ready to take on a leadership role in shaping the success of cutting-edge learning programmes and helping others achieve their potential, we want to hear from you. Apply now!

Name:

Please include your first and last name.

Email: @ Phone:

Please include your country code.

CV / Resume:

Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;

Programme Success Lead (BBBH6954) Manchester, England

Thank you for submitting your application.