Programme Ops Manager

ZipRecruiter; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A dynamic company is seeking a Programme Operations Manager with a tech background to enhance operational efficiency. You'll engage in various tasks, including managing teams, customer support, and project reporting. The role offers flexible working hours and opportunities for personal growth in a creative environment.

Benefits

Flexible working hours

Yearly team trips abroad

Opportunities for personal development

Qualifications

• 5+ years of experience in operations or account management.
• Passionate about technology, efficiency, and growth.
• Experience in managing developers, designers, and freelancers.

Responsibilities

• Emailing collaborators and following up on conversations.
• Setting up automations and workflows.
• Quality assurance before product launch.

Skills

Operations Management

Account Management

Systems Thinking

Process Simplification

Customer Support

Job description

Job Description

We are looking for a hands-on Programme Operations Manager with a background in managing tech products to support our growing team.

Requirements

• 5+ years of experience in operations or account management
• passionate about technology, efficiency, and growth
• systems thinking and the ability to simplify processes
• experience in managing developers, designers, and freelancers

Responsibilities include:

• emailing collaborators, replying to requests, and following up on conversations
• customer support
• setting up automations and workflows
• admin and project reporting
• updating spreadsheets and internal systems
• connecting different pieces of technology to increase efficiency
• quality assurance before product launch

About Future London Academy

Future London Academy is an Executive School for Creatives, connecting creative communities worldwide and providing knowledge and inspiration to make the world a better place. We offer online and offline courses, events, and immersive learning experiences for senior creative professionals in Branding, UX, Innovation, and Design Leadership. Our courses are delivered by industry practitioners sharing their approaches, frameworks, and personal tips.

Our culture

We are a creative, hard-working team that values fun. We enjoy meeting in person, but also work remotely. We are obsessed with learning and have excellent courses for our development. As a small team, you will see the impact of your work and collaborate closely. We offer flexible hours, annual team trips abroad, and personal growth opportunities.