Programme Manager, Retail

Burberry; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Burberry seeks a Programme Manager to oversee and deliver projects in the Customer Technology area. This role demands extensive experience in project management, stakeholder engagement, and a strong understanding of various delivery methodologies to ensure projects are delivered effectively. The ideal candidate will create a collaborative environment while managing multiple projects across a global landscape.

Qualifications

• Experience delivering projects worth £1-10m on time and within budget.
• Knowledge of multiple project delivery methodologies (waterfall, agile, hybrid).
• Proven leadership skills and capable of mentoring others.

Responsibilities

• Leading end-to-end projects and programmes from inception to service acceptance.
• Managing budgets and forecasts across operational and capital expenditures.
• Creating and maintaining a programme-wide RAID log for stakeholder engagement.

Skills

Leadership

Project Management

Stakeholder Management

Creative Problem Solving

Attention to Detail

Agile Methodologies

Experience in Retail

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This core belief has guided Burberry since its founding in 1856 and remains central to our operations today.

We aim to foster an environment where creative minds from diverse backgrounds can thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury for our customers, driving industry change, and championing our communities.

JOB PURPOSE

The Programme Manager is responsible for the delivery and governance of programmes within their domain. They will lead a team of project managers responsible for delivering projects within an agreed budget and roadmap, as defined by the capability streams. They will operate across a complex, multi-function, multi-vendor, global environment and own a delivery capability encompassing internal and external resources, with deep knowledge and focus on delivery. The Programme Manager will oversee projects in the Customer Technology space, collaborating closely with the Senior Manager - Product, Central Portfolio Management, and the business. They will ensure governance and standard ways of working across all delivery streams.

RESPONSIBILITIES

Leading projects and programmes end-to-end, from inception and vision creation through to acceptance into service and support.

Managing programme financials, including initial business case, estimates, budgets, and forecasts across Opex and Capex.

Proactively managing a complex stakeholder environment up to executive level across multiple internal functions and locations.

Leading and managing internal resources across a matrix organization and globally across a supplier landscape.

Creating and maintaining an accurate programme-wide RAID log, ensuring relevant parties are involved in addressing each factor.

Directly managing experienced project managers and/or workstream leads within the programme, mentoring and developing their careers.

Establishing approaches to ensure benefits realization and measuring those benefits against the business case across the programme.

Closing programmes and conducting lessons learned sessions to capture knowledge and share it with other programme and project managers.

PERSONAL PROFILE

• Delivered £1-10m projects/programmes on time and within budget.

• Experience with multiple project delivery methodologies (waterfall, agile, hybrid).

• Ability to apply creative and pragmatic thinking to problem solving.

• Capable of working autonomously with excellent attention to detail.

• Proven leadership and people management skills, with the ability to prioritize and influence stakeholders internally and externally.

• Self-motivated, driven, proactive, and adaptable to fast-paced environments.

• Ability to view the business case holistically, guiding programme execution with an understanding of the broader decision-making context.

• Strong judgment and accountability for project decisions.

• Experienced line manager and mentor, capable of coaching others.

• Experience in the Retail industry.

Burberry is an Equal Opportunities Employer and recruits solely based on skills and experience.