Programme Manager - Generative AI

Undisclosed; Greater London; On-site; GBP 140,000 - 210,000; Full time

Job summary

Undisclosed is seeking an experienced Programme Manager to lead Generative AI initiatives across business and technology functions from London. The role manages end-to-end delivery, governance, and successful outcomes for one or more AI programmes, reporting to senior stakeholders and driving measurable transformation.

The ideal candidate brings 18+ years in programme delivery within financial services, excels in complex environments, and can steer large-scale change with executive-level

Qualifications

• 18+ years of programme and project delivery experience.
• Extensive experience leading large-scale transformation programmes in complex organisations.
• Proven experience delivering Generative AI, Advanced Analytics, or digital transformation initiatives.
• Strong understanding of multiple retail banking domains and compliance requirements.
• Experience delivering programmes across countries and global teams.

Responsibilities

• Lead end-to-end delivery of multiple Generative AI programmes and projects.
• Develop and maintain programme plans with milestones, budgets, resources and benefits.
• Coordinate cross-functional teams across business, technology, risk, compliance and ops.
• Identify, manage and mitigate risks, issues and dependencies.
• Ensure AI governance, regulatory, security and risk management adherence.
• Provide executive reporting on status, risks and outcomes.
• Build stakeholder engagement and drive alignment with delivery partners.
• Support change adoption to ensure benefits realisation and business engagement.
• Drive continuous improvement in delivery models and governance.

Skills

Programme management

Stakeholder management

Agile delivery

Risk & governance

Cross-functional leadership

Communication

Financial services knowledge

Education

MBA

Project management certifications (PMP/MSP/P3O/PRINCE2/SAFe/AgilePM)

Tools

Clarity

Jira

Confluence

MS Project

Job description

Location: London

Overview

Our client, a top-tier global banking organisation, is seeking an experienced Programme Manager to lead the delivery of strategic Generative AI initiatives across multiple business and technology functions.

This is a high-profile role responsible for the end-to-end planning, governance, and successful delivery of one or more AI programmes. Working closely with senior stakeholders, Programme Directors, and cross-functional teams, you will drive the deployment of AI solutions at scale while ensuring alignment with the organisation's wider transformation objectives.

The successful candidate will be a seasoned programme delivery professional with a proven track record of leading large-scale transformation initiatives, ideally within financial services. You will be comfortable operating in complex environments, managing senior stakeholder relationships, navigating ambiguity, and ensuring measurable business outcomes are achieved.

Key Responsibilities

• Lead the end-to-end delivery of multiple Generative AI programmes and projects.
• Develop and maintain programme plans, ensuring delivery milestones, budgets, resources, and benefits are effectively managed.
• Coordinate cross-functional teams across business, technology, risk, compliance, and operations.
• Identify, manage, and mitigate programme risks, issues, and dependencies throughout the project lifecycle.
• Ensure adherence to AI governance, regulatory, security, and risk management requirements.
• Provide clear and concise executive-level reporting on programme status, risks, and outcomes.
• Build strong relationships with stakeholders and delivery partners to drive alignment and successful change implementation.
• Support effective change adoption to ensure successful business engagement and benefits realisation.
• Drive continuous improvement across programme delivery models and ways of working.
• Manage change control processes, ensuring impacts are assessed and approvals are obtained where required.
• Promote delivery excellence, project quality, and robust governance throughout programme execution.

Leadership & Stakeholder Management

• Influence and engage senior stakeholders across business and technology functions.
• Foster collaboration across global teams and business units.
• Build consensus amongst diverse stakeholder groups and effectively manage competing priorities.
• Facilitate open, transparent communication and resolve conflicts where required.
• Support strategic decision-making through analysis, insight, and informed recommendations.
• Ensure alignment between programme objectives and wider business transformation goals.

Required Experience

• 18+ years of programme and project delivery experience.
• Extensive experience leading large-scale business transformation programmes within complex organisations.
• Proven experience delivering Generative AI, Advanced Analytics, Digital Transformation, or emerging technology initiatives.
• Strong understanding of at least two to three retail banking domains, including:
• Lending
• Digital Banking
• Payments
• Wealth Management
• Customer Channels
• Regulatory & Compliance
• Experience delivering programmes across multiple countries, regions, and global teams.
• Strong understanding of Agile delivery methodologies and modern transformation practices.
• Demonstrable experience taking technology solutions from proof of concept through to production and enterprise-wide adoption.
• Excellent communication, influencing, leadership, and stakeholder management skills.
• Strong analytical and problem-solving capabilities with the ability to make effective decisions in complex environments.
• End-to-end programme management and governance.
• Digital and business transformation delivery.
• Budget, resource, risk, and dependency management.
• Change management and adoption.
• Senior stakeholder engagement and executive reporting.
• Agile, Hybrid, and traditional project delivery methodologies.
• Experience using project management tools such as:
• Clarity
• Jira
• Confluence
• MS Project

Qualifications & Certifications

• MBA from a leading business school preferred.
• PMP, MSP, P3O, MOP, PRINCE2, SAFe, AgilePM, or equivalent project management certifications highly desirable.
• Strong understanding of enterprise transformation frameworks and delivery governance.