Programme Manager

AXA UK; Norwich; On-site; GBP 75,000; Full time

Job summary

AXA UK is seeking a Programme Manager to drive transformative change in its General Insurance Business. This role involves leading significant technology integration, risk management, and developing strategic plans to enhance customer experience. The ideal candidate will possess strong influencing skills, manage diverse teams, and uphold a budget exceeding £7 million, all while contributing to a culture of continuous improvement and innovation.

Benefits

Bonus opportunity of 12% of annual salary

Generous pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free shares per year

Flexible working options

Supportive policies including parental leave

Qualifications

• Extensive experience leading complex technology and business change programmes
• Experience within financial services, preferably Insurance
• Proven ability to manage £7m+ budget and lead cross-functional teams

Responsibilities

• Deliver programmes supporting strategy and improving customer experience
• Identify and manage risks while influencing senior stakeholders
• Oversee budget monitoring and forecasting up to £7m

Skills

Commercial competence

Change management

Risk management

Leadership

Influencing skills

Tools

Snowflake

Guidewire

Salesforce

Earnix

ICE

GenAI

Automation

Data solutions

Job description

Programme Manager – Salary circa £75,000

Do you have a passion for transformation? Do you like to challenge the status quo, think differently and look at ways technology can solve business problems?

We’re transforming Aviva’s General Insurance Business, and you could be part of this transformation. We love to constantly innovate; we are on the front foot with emerging technologies, collaborating with business stakeholders to create certainty and drive excellence for our customers!

We operate a flexible resource pool across our General Insurance portfolio, and therefore you could be involved in driving the following types of large-scale transformation activity:

• M&A and strategic technology integration
• Major platform upgrades and SaaS adoption
• Technology innovation, harnessing GenAI, automation and data

A bit about the job:

As the Programme manager, you will deliver programmes that support Aviva’s strategy by performing and embedding change to improve our customer experience. Along with developing high level and detailed programme delivery plans, this role will identify and handle dependencies and risks and provide regular programme status updates to senior management up to C-suite.

The successful individual will have to control risk exposure by identifying delivery and operational risks and develop mitigating strategies, whilst also leading large internal and external teams from third-party suppliers in a matrix environment. This includes being comfortable with influencing and challenging collaborators up to the C-suite.

The position holder will be responsible for owning, monitoring and forecasting a budget upwards of seven million pounds, as well as possessing high degrees of Agility (Foresight, Learning, Adaptability, Resilience) and be comfortable with Mobilisation (Putting customer first, shaping strategy, Inspiring & Influencing), Execution (Building talent and teams, committing to results) and Transformation (Leading innovation and seeking to redefine/challenge).

Skills and experience we’re looking for:

• Extensive experience leading highly complex technology and business change programmes with annual budgets of £7m+, demonstrating strong commercial competence.
• Experience working within a highly regulated, financial services environment – preferably within Insurance.
• Broad experience with business enterprise technologies (e.g. Snowflake, Guidewire, Salesforce, Earnix, ICE) and emerging technologies (e.g. GenAI, Automation, Digital and Data solutions)
• Capable of influencing senior collaborators up to C-Suite, to lead changes at a strategic level, with demonstrable experience in handling multiple third-party suppliers.
• Success in building high-performing cross-functional programme teams and managing diverse collaborators. Skilled in managing key messages to senior stakeholders, including C-Suite.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £75,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Martyn Biddulph a call on [phone] or send an email to [e-mail].