Programme Manager

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 70,000 - 100,000; Full time

Job summary

Northampton General Hospital NHS Trust invites applications for a senior transformation lead role within the transformation team, focusing on delivering major organisational change across services.

You will work with clinicians, managers and external partners to plan and implement changes that improve patient care, efficiency and staff experience, while maintaining NHS standards and governance.

Qualifications

• Masters level qualification in general or healthcare management or equivalent experience.
• Evidence of continuous professional development.
• Experience managing major transformational change programmes in NHS or large organisations.
• Ability to engage stakeholders and coordinate cross-functional teams.
• Experience leading teams under pressure and delivering change on deadlines.

Skills

Transformational change leadership

Stakeholder engagement

Change management

Analytical problem solving

Communication skills

Working under pressure

Team leadership

Education

Masters level qualification in general or healthcare management

Evidence of continuous professional development

Job description

Detailed job description and main responsibilities

For the detailed job description and main responsibilities, please see the attached Job Description and Person Specification.

Person specification

Qualifications

Essential criteria

• Masters level qualification in general or healthcare management, or relevant equivalent experience.
• Evidence of continuous professional development.

Desirable criteria

• Further specialist training relevant to the role, e.g. change management or project management qualification

Key Competencies/Personal Qualities and Attributes

Essential criteria

• Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users.
• Able to withstand frequent demands for support from colleagues who are emotionally impacted by change.
• Deliver effectively: Be proactive, forward thinking and comfortable working on own initiative. Share creative and innovative ways of doing things with colleagues. Understand the impact of own actions on the Group and others in the transformation team.
• Demonstrate accountability: Exhibit the necessary level of drive, independence and objectivity required to perform the role effectively. Be open to constructive challenge and look for ways to continually improve own performance, and that of others. Flexible attitude and approach to work; willing, conscientious and adaptable.
• Display integrity: Encourage trust through own actions. Professional and positive approach. Enthusiastic self-starter with a positive, committed and determined approach. Be honest in dealings with others.

Skills

Essential criteria

• Demonstrate effective analytical and problem solving skills. Ability to analyse complex facts and situations and develop a range of options, coupled with the ability to respond to sudden unexpected demands.
• Able to empathise and build rapport with clinicians, front-line staff, managers and others, to influence, motivate and engage them into adopting new ways of working to improve service delivery.
• Demonstrates authoritative and democratic leadership encompassing energy and involvement in planning and managing change.
• Able to receive, process, summarise, interpret and communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change.
• Strength of character to constructively challenge project leads and project managers where areas are not delivering against key milestones and project deadlines.
• Effective and adaptable interpersonal and influencing strategies including the ability to persuade others with personal conviction and facts.
• Communicate effectively to a range of groups and individuals in both verbal and written form. Excellent facilitation and presentation skills, with ability to manage varying levels of understanding.
• Accurate and advanced IT/keyboard skills including producing high level reports and presentations, with significant VDU use
• Proven ability to deliver sustainable transformational change rather than just undertaking incremental change.

Desirable criteria

• Knowledge and clear understanding of the background to, and aims of current healthcare policy in the NHS, with experience of interpreting and applying national guidance across the local health economy.

Experience & Knowledge

Essential criteria

• Significant experience in managing major transformational change programmes and projects within the NHS or a comparable large organisation, preferably in a service related environment.
• Must have experience of managing internal and external stakeholder engagement, including managing relationships and coordinating work between cross-functional teams and third parties.
• Experience of leading and motivating teams to deliver to a high standard whilst under pressure and when facing changing circumstances.
• Experience supporting teams through a process of change, sensitively managing complex issues and managing where performance has not been met, including where that is unwelcome news
• Proven collaborative relationship engagement skills with both internal and external stakeholders at a senior level, including managing relationships and encouraging collaborative working between cross-functional teams, and with third parties.
• Experience of analysing areas of highly complex and multifaceted activity in relation to current performance to drive opportunities for future improvement.
• Demonstrable specialist knowledge and practical application of various best practice tools and techniques in project, programme and change management, service redesign, facilitation and service improvement.

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence designated accreditation from the American nurses credentialing centre (ANCC).

We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH. It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Our Excellence Values:

• Compassion
• Respect
• Integrity
• Courageous
• Accountable

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.

For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.

Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS