Programme Manager

RGIT Australia; Middleton; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Birthday leave

Holiday buy/sell up to 3 days

Hybrid working

Salary sacrifice scheme

Cycle to Work

Employee Assistance Programme

Healthshield cashplan

Financial advice

Enhanced family-friendly pay

Tea, coffee and fruit on site

Job summary

Sigma Group, established over two decades, seeks a Programme Manager to lead the operational administration team across the Shared User operation at Copperworks. You will drive people management, performance improvement, and on-time delivery within budget, collaborating with Account Manager and warehouse teams.

You will use KPIs and data to improve service delivery, manage risks, and build strong relationships with customers and suppliers while upholding GDPR and health & safety standards.

Qualifications

• GCSE English and Maths GCSE-level education.
• Experience leading and developing teams in a fast-paced operation.
• Experience in warehousing, distribution or stock management.
• Experience planning workloads and managing budgets.
• Knowledge of GDPR and health & safety compliance.

Responsibilities

• Lead and develop the operational administration team.
• Manage day-to-day people matters incl attendance, holidays and performance.
• Plan and allocate workloads to meet client requirements.
• Oversee delivery of operational activity and projects.
• Monitor risks, costs and delivery targets; implement mitigations.
• Coordinate with warehouse operations to ensure smooth flow.
• Maintain stock integrity and inventory controls.
• Review KPIs and reporting to identify improvement opportunities.
• Ensure compliance with policies, GDPR and health & safety.

Skills

Leadership

People management

Planning

Project coordination

Analytical thinking

Stakeholder management

Cost control

Attention to detail

Adaptability

Communication

Education

GCSE English and Maths

Tools

Excel

Job description

Posted 23 Jul 2026

WEARE LOOKING FOR A

PROGRAMME MANAGER

Number of Roles: 1 | Division: Facilities |Location: Copperworks

Sigma areexperts at transforming commercial space. With over 20 years’ experienceoperating in the fast-paced and dynamic retail sector, Sigma provide a trueend-to-end service; from store construction and consolidation to fixtureprocurement, projects, and mechanical & electrical installation.

Ranked in thetop 10% of the 2019 Sunday Times International FastTrack 200 awards, we’ve beenacknowledged as being one of Britain’s fastest growing private companies.

It’s ourpeople that make us who we are, and we are proud to have some of the mostexperienced, knowledgeable, passionate, and dedicated individuals within ourindustry, at every level in our business. Sigma is committed to creating adiverse environment and is proud to be an equal opportunities employer. our business.

Outline of role

The Programme Manager isresponsible for leading the operational administration team and overseeing theday-to-day delivery of activity across the Shared User operation. The rolefocuses on people management, operational performance, project delivery andcontinuous improvement, ensuring all work is effectively planned, prioritisedand completed on time, in full and within agreed budgets.

Working closely with theAccount Manager, warehouse teams and key stakeholders, the Programme Managerwill ensure operational risks are proactively identified and managed, costs arecontrolled, and processes are followed consistently. The role is also responsiblefor utilising operational data and KPIs to drive efficiencies, improve servicedelivery and maintain high standards of operational performance.

Main responsibilities

• Lead, coach anddevelop the operational administration team to achieve business objectives.
• Manage allday-to-day people matters, including attendance, holidays, performancemanagement, development and formal HR processes where required.
• Plan, prioritiseand allocate workloads to ensure operational and client requirements aredelivered effectively.
• Oversee thesuccessful delivery of operational activity and projects, ensuring servicelevels and timescales are achieved.
• Monitor projectprogress, identify risks and implement mitigation plans to protect service,cost and delivery targets.
• Support thedelivery of projects within agreed timelines and budgets.
• Monitoroperational and project costs, identify potential overspend and take correctiveaction when required.
• Coordinateactivities with warehouse operations to ensure the efficient flow of inbound,storage and outbound processes.
• Maintain stockintegrity and effective inventory control practices.
• Monitor warehousecapacity and stock volumes to support operational efficiency and spaceutilisation.
• Reviewoperational KPIs and performance reporting, identifying trends andopportunities for improvement.
• Ensureoperational reporting is completed accurately and within agreed deadlines.
• Develop, maintainand audit operational processes to ensure consistency, compliance and serviceexcellence.
• Promote adherence to procedures and maintain accurate audit trails.
• Investigateoperational issues and implement corrective and preventative actions.
• Drive continuousimprovement initiatives across people, processes and systems.
• Build andmaintain effective relationships with customers, suppliers and internalstakeholders.
• Provideoperational updates, performance information, cost analysis and risk reportingto the Account Manager.
• Motivate andengage the team to improve productivity, accountability and service standards.
• Ensure compliancewith company policies, health and safety regulations and GDPR requirements.

Knowledge and experiencerequired

• Experience withinan operational, warehousing, distribution, stock management or similar environment.
• Previousexperience leading, managing and developing teams.
• Experienceplanning and prioritising workloads within a fast-paced operational setting.
• Understandingofstock control, inventory management and operational processes.
• Experiencemonitoring budgets, costs and operational performance.
• Experience usingKPIs, reporting and performance data to support decision-making and continuousimprovement.
• Knowledge ofcompliance requirements, including health and safety and GDPR.

Skills required

• Strongleadership, people management and coaching skills.
• Excellentorganisational, planning and project coordination abilities.
• Strong analyticaland problem-solving skills, with the ability to identify risks and implementsolutions.
• Good commercialawareness and understanding of cost control.
• Excellentattention to detail and commitment to accuracy.
• Strongcommunication and stakeholder management skills.
• Proficient inMicrosoft Office, particularly Excel.
• Flexible andadaptable, with the ability to manage changing priorities and drive continuousimprovement.

Qualifications

• Educated to GCSElevel (or equivalent) in English and Mathematics.
• A day’s ‘birthdayleave’ to be taken within your birthday month
• Opportunity tobuy or sell up to 3 days holiday
• Opportunity forhybrid working
• Ability toparticipate in the Octopus EV salary sacrifice scheme
• Ability toparticipate in the Cycle to Work Scheme
• EmployeeAssistance Programme
• Healthshield cashplan with discounts on high street stores
• Free externalfinancial advice – offering support for mortgages, pensions and insurances
• Enhanced familyfriendly pay
• Free tea, coffeeand fruit on all sites

Opportunity to be involved with

• Quarterly Corporate Events/Charity Involvement

Sigma is committed to providing colleagues with opportunities to progress their career, supported by a range of training and development activities and interventions’

Company Overview

Established more than two decades ago, Sigma Group has delivered thousands of new and refurbished spaces for major brands, both domestic and international. Today, we support full, multi-site transformations with in-house capability, thanks to our expert-led teams servicing the UK and beyond.