Programme Manager

Match Digital; London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading global retailer is seeking a Programme Manager for their Digital team in Central London. This role involves overseeing a large-scale customer experience programme, collaborating with various teams to deliver exceptional experiences across multiple platforms. Ideal candidates will have significant Agile and SCRUM experience, and strong leadership skills to guide the project to success. Perks include a competitive salary, remote work options, and travel opportunities.

Benefits

Opportunities to travel 3-4 times per year.

26 days holiday + bank holidays.

Competitive pension, private healthcare, and dental.

Flexible working environment with remote work options.

Employee discount, gym membership.

Qualifications

• Experience as a Digital Programme Manager on a B2C platform.
• Experience across web, mobile, tablet, and ideally AR/VR & retail.
• Strong communication skills with senior stakeholders.

Responsibilities

• Manage workstreams and teams for global customer experience platform delivery.
• Ensure timely delivery and budget management.
• Report issues or risks to stakeholders.

Skills

Agile

SCRUM

Leadership

Communication

Digital Marketing

Collaboration

Stakeholder Management

Tools

JIRA

Job description

Programme Manager, Digital

Customer Experience

Central London, London

£65,000 – £75,000 + bonus + benefits

This is a new role for a Programme Manager to join a global retailer and oversee a large portfolio of work on a customer experience programme.

Working in a tech hub in London, you will collaborate with a cross-functional team to deliver best-in-class customer experiences across web, mobile, VR/AR, tablet and retail.

To apply for this role, you should have Agile / SCRUM Programme Management experience overseeing large-scale and B2C digital programmes.

As a Digital Programme Manager, you will:

• Manage a number of workstreams and teams to ensure the timely delivery on a global customer experience platform.
• Collaborate with teams, including Product, Customer Experience, Development, Experience design, developing and delivering new user and customer experiences across the platform.
• Be ultimately responsible for the budgets, briefs and schedules within your portfolio of work, supported by a PMO team.
• Ensure stakeholders and leadership teams are aware of any issues or risks to the platform.
• Act as the regional point of contact and leader on the programme of work.

To apply for this role, youshould be able to show:

• That you have experience working as a Digital Programme Manager on a B2C platform.
• Experience across web, mobile, tablet and ideally AR/VR & retail.
• Strong communication, leadership and influencing skills as well as a collaborative approach.
• Agile / SCRUM experience alongside knowledge of JIRA.
• That you have worked with senior stakeholder and C-Suite members in the past.
• Knowledge of web apps, information systems, digital marketing solutions and social media platforms.

The Perks

• A global environment with opportunities to travel 3-4 times per year.
• 26 days holiday + bank holidays.
• A competitive pension, private healthcare and dental.
• A flexible working environment, with the ability to work remotely 1-2 days per week.
• Perks at Work, cycle to work scheme, employee discount, gym membership.

Match Digitalspecialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.