Programme Manager

OLIVER | The Brandtech Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

OLIVER | The Brandtech Group is seeking an experienced Programme Manager to lead our European Content Operations team. This role involves managing digital product content across key European markets in the Beauty & Personal care sector.

The successful candidate will oversee a growing team, ensuring e-commerce excellence through accurate and timely content management. Requirements include 5+ years in digital content management and experience with relevant tools like Salsify and Data Impact.

Join us to make a significant impact in a fast-paced, dynamic environment.

Qualifications

• 5+ years of experience in digital content management.
• Proven experience in leading a team.
• Experience in the Consumer Packaged Goods (CPG) industry.
• Detail-oriented with strong focus on accuracy.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead and manage a team of Content Managers.
• Oversee the digital content lifecycle across multiple markets.
• Utilize analytics tools to monitor content effectiveness.
• Collaborate with internal and external stakeholders.
• Manage multiple content-related projects and track progress.

Skills

Digital content management

Project management

Team leadership

Process improvement

Communication skills

Tools

Product Information Management (PIM)

Digital Asset Management (DAM)

Salsify

Data Impact

Job description

Role

Programme Manager

Location

London, United Kingdom

About the role

We are seeking a dynamic and experienced Digital Program Manager to build, lead, and scale our new European Content Operations team. This is a foundational role responsible for establishing and managing the processes for digital product content upload, syndication, and monitoring across multiple European markets for some leading brands in the Beauty & Personal care industry. You will manage a growing team of Content Managers and Digital Shelf Analysts, ensuring the brands shine online through accurate, complete, and rapidly deployed content. This role is critical for driving e-commerce excellence and requires a blend of team leadership, operational expertise, and process optimization skills.

What you will be doing

• Team Leadership & Development:
  • Lead, mentor, and manage a team of initially 4-5 Content Managers and Digital Shelf Analysts.
  • Plan and execute the scaling of the team to potentially 30+ members as geographical scope expands.
  • Develop and manage robust onboarding processes for new team members.
  • Foster a collaborative, high-performance team culture focused on accuracy and efficiency.
• Content Operations Management:
  • Oversee the end-to-end digital content lifecycle, including efficient upload and syndication to retailer platforms, primarily leveraging PIM/DAM systems (experience with Salsify is a plus).
  • Ensure content compliance, completeness, and competitiveness, following brand guidelines and retailer requirements across multiple markets (starting with UK, IE, ES, & PT).
  • Manage workflows to ensure timely delivery of new PDP information, PDP updates and merchandising content to local markets.
• Digital Shelf Monitoring & Optimization:
  • Utilize digital shelf analytics tools (experience with Data Impact is a plus) to monitor content compliance, completeness and competitiveness on retailer websites.
  • Analyze data to identify areas for improvement and work with the team to enhance content scores and overall digital shelf presence.
• Process Improvement & Documentation:
  • Develop, implement, and continuously refine standard operating procedures (SOPs) for content management, syndication, and monitoring.
  • Maintain comprehensive process documentation and ensure team adherence.
  • Identify opportunities for automation and efficiency gains within content workflows and tool usage.
  • Manage user access and logins for relevant content platforms.
  • Stakeholder Management:
    • Collaborate closely with internal stakeholders, including e-Commerce Key Account Managers (eKAMs), Sales, and Marketing teams across relevant markets, to ensure content meets commercial needs.
    • Liaise with external retailer contacts as needed regarding content requirements and syndication.
• Project Management:
  • Manage multiple content-related projects simultaneously, ensuring deadlines and objectives are met.
  • Track team capacity and project status, providing regular updates to leadership.

What you need to be great in this role

• 5+ years of experience in digital content management, including hands‑on experience with Product Information Management (PIM) and/or Digital Asset Management (DAM) systems.
• Proven experience in leading, managing, and developing a team.
• Strong project management skills with a demonstrated ability to manage complex workflows, timelines, and resources effectively.
• Excellent communication skills (written and verbal) with the ability to collaborate effectively across different teams and cultures.
• Experience working within the Consumer Packaged Goods (CPG) industry.
• Experience working with Amazon Vendor Central or Seller Central.
• Detail-oriented with a strong focus on accuracy and quality control.
• Proactive problem-solver with an aptitude for process improvement.
• Ability to thrive in a fast‑paced, dynamic, and evolving global environment.
• Self-motivated and disciplined, with the ability to work effectively in a fully remote setting.
• Direct experience using Salsify for content syndication.
• Direct experience using Data Impact or similar digital shelf analytics tools.
• Experience within the Beauty industry is strongly preferred.
• Knowledge of the European e‑commerce landscape.
• Experience in scaling teams and processes across multiple countries/regions.
• Experience working within a large, matrixed global organization.

Req ID: 17046

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.