Programme Management Support Officer

NHS; City Of London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A national healthcare provider based in London seeks a Quality Improvement Programme Support Officer to drive project management within the QI department. The successful candidate will ensure effective planning, coordination, and delivery of strategic objectives, offering essential support across various initiatives. Ideal candidates should possess experience in healthcare settings and demonstrated project management skills. Competitive salary and full-time role available.

Qualifications

• Three years' experience in a professional environment.
• Prior project management experience.
• Experience of working in a fast paced, adaptable environment.

Responsibilities

• Provide project support to a variety of short, medium and long term projects.
• Manage annual programme of QI learning and engagement events.
• Provide operational support for the QI Department.

Skills

Project management

Excellent verbal and written presentation skills

Knowledge of the healthcare systems and the NHS

Problem recognition and problem solving

Microsoft Office skills including PowerPoint, Excel

Education

Educated to degree level or equivalent qualification

Project management related qualification

Tools

WebEx

Zoom

MS Teams

Job description

Job Summary

The East London NHS Foundation Trust (ELFT) strategy is to improve the lives of all we serve through improving population health outcomes, staff and service user experience and offering the best value for the community.

The primary purpose of the Quality Improvement (QI) department is to nurture an improvement culture that involves everyone to achieve this mission. The team's work includes engaging, encouraging and inspiring people inside and outside the organisation around improvement, helping people build and also use improvement skills, ensuring there is support for those undertaking improvement efforts and overseeing continuous improvement through a mixture of QI projects as well as the use of QI tools.

The QI Programme Support Officer will have a pivotal role within the QI department. The post holder will be involved in supporting the effective planning, co-ordination and delivery of the department's strategic objectives, activities and projects. This will involve clerical or administrative support, developing and implementing processes, and providing support to deliver learning and engagement events, and provide essential programme support across the QI Department.

Key Responsibilities

• To provide project support to a variety of short, medium and long term projects using project management principles
• To provide event management and logistical support to the annual programme of QI learning and engagement events.
• To provide programme and operational support for the ELFT QI Department

About Us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted: 24 September 2025

Band: Band 5

Salary: £37,259 to £45,356 a year per annum Inc HCAs

Contract: Permanent

Working pattern: Full-time

Location: Robert Dolan House, Trust Headquarters, 9 Alie Street, London, E1 8DE

Job Description

Job responsibilities: Please refer to the job description for additional information on the main responsibilities of the job, as more information is provided on each of the key responsibilities listed above.

Person Specification

Essential

Qualifications and Training

• Educated to degree level or equivalent qualification or level of experience
• Project management related qualification (Agile, Prince2 or other related methodology)

Desirable

• Business management qualification
• Model for Improvement or other continuous improvement related qualification

Previous Experience

Essential

• Three years' experience in a professional environment
• Prior project management experience
• Experience of working in a fast paced, adaptable environment
• Previous experience of bringing innovation and new ideas to practice
• Evidence of continual professional development
• Experience of complex diary management/ management and facilitation of large-scale complex meetings and events
• Demonstrating experience of dealing with a wide range of stakeholders and providing information and advice
• Previous demonstrable experience of data collection, presentation and report writing

Desirable

• Experience of leading change
• Previous experience in similar role in a healthcare or public sector environment
• Previous experience of working with senior staff
• Some experience of using data and measurement
• Website development and management

Knowledge and Skills

Essential

• Project management
• Knowledge of the healthcare systems and the NHS
• Knowledge and confidence in using a range of communications technologies such as WebEx, Zoom and MS Teams
• Excellent information management skills
• Ability to working to regular, complex and tight deadlines
• Excellent verbal and written presentation skills
• Experience of content production for websites and social media
• Problem recognition and problem solving skills, including conflict resolution
• Excellent Microsoft Office skills including PowerPoint, Excel, Visio and Flow
• Ability to provide guidance to colleagues on project management methodologies
• Ability to develop and maintain good working relationships with staff from a variety of backgrounds
• Ability to work autonomously and prioritise own workload
• Ability to work collaboratively and in teams.
• Ability to understand, evaluate and present complex data
• Ability to challenge orthodoxies and established work patterns in a positive engaging way

Desirable

• Management of change
• Principles of continuous improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Additional information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: East London NHS Foundation Trust

Address: Robert Dolan House, Trust Headquarters, 9 Alie Street, London, E1 8DE

Employer's website: https://www.elft.nhs.uk/