Programme Management Office Analyst (PMO Analyst)

Procentia; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading software and technology company in the pensions sector is seeking a Programme Management Office (PMO) Analyst to join their Client Success department. This role focuses on client implementations and managing ongoing projects, requiring excellent stakeholder communication skills and a collaborative approach. You will play a crucial role in ensuring quality project deliveries while enhancing the maturity of the Programme Management function. Competitive benefits include 25 days holiday, a pension scheme, and private medical insurance.

Benefits

25 days holiday (plus public holidays)

Buying and Selling holiday (up to 1 week)

Volunteer day

5% Employer contribution pension

Life Assurance

Private Medical Insurance

Employee Assistance Programme (EAP)

Health care cash plan

Tusker – Electric Car Leasing scheme

Qualifications

• At least 3 years’ experience as a PMO Analyst or Client Delivery.
• Experience as a Lead/Project Manager in pensions, financial services, or IT environments.
• Excellent team worker with good planning abilities.

Responsibilities

• Implement and configure systems to meet new clients' needs.
• Ensure quality and timely project deliveries.
• Maintain strong relationships with clients and stakeholders.

Skills

Stakeholder communication

Reporting

Multitasking

Time management

Project frameworks understanding

Risk management

Job description

About us

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.

Trusted by administrators, employers, and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, enabling collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting, and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Procentia People are a community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re a vibrant assortment; everyone is welcome here.

We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day.

The job:

We’re recruiting a Programme Management Office (PMO) Analyst to work in our Client Success department, playing a crucial role in implementing new clients, helping existing clients with their projects and changes, or on internal projects and changes.

Here's what you'll be doing:

Implementations are the first opportunity our business has to work closely with new clients. This involves installing and configuring our system to meet clients’ needs.

We focus on building successful and lasting relationships with our clients because we make each other successful in the long run. Working on existing client projects, you’ll ensure projects deliver smoothly.

Your expertise will help ensure project quality, timely and budget-compliant deliveries, and achievement of business outcomes. This position is pivotal in driving the maturity and capability of our Programme Management function.

It’s important that the PMO Analyst is collaborative, a great communicator both verbally and in writing, brilliantly organised, and an excellent team player. You’ll work closely with project managers, business analysts, implementation consultants, testing teams, and core product developers. Great things happen when people work together, so you’ll need to enjoy that collaboration.

Client and key stakeholder management is essential; building strong relationships, listening to concerns, and ensuring needs are met throughout projects is key to success.

Key skills and experience:

• At least 3 years’ experience as a Programme Management Office Analyst/Client Delivery
• Experience as a Lead/Project Manager in pensions, financial services, or IT environments
• Excellent stakeholder communication skills
• Strong reporting skills – preparation and presentation of clear, detailed project reports
• Effective multitasking ability
• Super organised and efficient
• Excellent time management skills
• Tenacious, proactive, and able to use initiative
• Excellent team worker with good work planning abilities
• Self-motivated and capable of working independently
• Willing to go the extra mile when needed
• Ownership of tasks and prompt completion
• Understanding of project frameworks and methodologies
• Risk identification and management skills

Let's talk about what's in it for you...

• 25 days holiday (plus public holidays), increasing with service up to 28 days, with carry-over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme
• And many more...