Programme Delivery Manager

ZipRecruiter; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Programme Delivery Manager for a major CRM implementation programme. The role involves leading a key workstream in a multi-year transformation initiative, requiring proven delivery expertise, strategic insight, and team leadership capabilities. This high-impact opportunity offers a daily rate of £600 outside IR35, with hybrid work arrangements in Greater London.

Qualifications

• Proven experience in delivering enterprise-level CRM/ERP programmes in complex environments.
• Understanding of technology landscape and system integration.
• Experience in leading diverse teams and managing third-party providers.

Responsibilities

• End-to-end delivery leadership of a complex CRM workstream.
• Ownership of planning, risk management, governance, and cross-functional coordination.
• Oversight of delivery from third-party vendors.

Skills

Delivery expertise

Strategic awareness

Interpersonal effectiveness

Gravitas

Resilience

Clear communication skills

Job description

Job Description

Contract Opportunity: Programme Delivery Manager – CRM/ERP

We are currently seeking an experienced and delivery-focused Programme Manager to lead a major workstream within a large-scale CRM implementation programme. This role requires a professional with a demonstrable track record of successfully delivering complex CRM/ERP programmes valued at £10 million or more.

Role Overview

This is a critical position within a multi-year transformation initiative. The selected candidate will be responsible for managing the delivery of a key workstream that sits at the heart of the programme.

You will be expected to take full ownership of the master delivery plan, ensuring successful execution, stakeholder alignment, and effective integration across related systems. The workstream includes a team of approximately 30 professionals spanning reporting, data services, architecture, software development, business analysis, and integration into core business platforms.

A core aspect of this role is to ensure seamless delivery from the systems integrator (SI), while mitigating disruption to other ongoing IT initiatives within the enterprise.

Key Responsibilities

• End-to-end delivery leadership of a complex CRM workstream
• Ownership of planning, risk management, governance, and cross-functional coordination
• Oversight of delivery from third-party vendors, including robust performance management
• Coaching team members to adopt and apply structured project management methodologies
• Navigating interdependencies within a broader portfolio of change initiatives
• Maintaining stakeholder alignment and driving accountability across all levels

Candidate Profile

The ideal candidate will offer a strong mix of delivery expertise, strategic awareness, and interpersonal effectiveness. Specifically, we are looking for someone who:

• Has proven experience in delivering enterprise-level CRM/ERP programmes, ideally within large and complex environments
• Understands the wider technology landscape and how core systems integrate into the broader IT estate
• Can balance delivery urgency with a collaborative and constructive leadership style
• Demonstrates gravitas, resilience, and clear communication skills
• Has experience leading diverse teams and engaging senior stakeholders with credibility
• Is comfortable managing third-party providers while protecting delivery outcomes

This is a high-profile and high-impact opportunity, ideal for someone seeking to add a substantive programme to their portfolio. The programme has completed its discovery phase and is now entering full-scale delivery.

Key details:

Start date - Within two to three weeks

Location - Hybrid, three days a week onsite in Greater London

Daily rate - £600 Outside IR35