Programme Delivery Director

SF Recruitment Ltd; West Midlands Combined Authority; Hybrid; GBP 140,000; Full time

Job summary

An established industry player is seeking a strategic Delivery Director to lead transformation in the utilities sector. This pivotal role involves overseeing operations across Water, Gas, and Energy, driving customer engagement, and ensuring compliance with regulatory standards. With a focus on operational excellence, you will manage a large team and adapt to ongoing changes in a dynamic environment. This opportunity offers hybrid working flexibility and a chance to shape the future of utilities delivery operations. If you're ready to make a significant impact and lead large-scale transformation, this role is for you.

Benefits

6% employer pension contribution

Full life assurance

Comprehensive private health insurance

Hybrid working flexibility

Support for personal growth projects

Qualifications

• Proven experience in senior leadership roles within the utilities sector.
• Strong commercial acumen with a focus on operational excellence.

Responsibilities

• Lead transformation projects in Planning & Scheduling for efficiency.
• Oversee Control Room operations and manage Data Collation team.

Skills

Leadership

Customer Engagement

Data Analysis

Project Management

Transformation Management

Education

Consultancy Background

Experience in Utilities Sector

Tools

Agile Methodologies

Waterfall Methodologies

PMI Frameworks

Job description

Delivery Director - Utilities | £140,0000 + Excellent Benefits | Hybrid (London & Midlands)

Are you a strategic leader with a consultancy background, experienced in Water, Gas, or Energy? Do you thrive in transformational environments, managing large teams and delivering managed service solutions? If so, this is a fantastic opportunity to take on a key leadership role in the utilities sector.

The Role

Following a major transformation and rapid team growth over the past year, we're looking for a dynamic Delivery Director to drive operational excellence and continued improvement. You will be responsible for overseeing Scheduling, Streetworks Administration, Data Management, and Control Room operations, ensuring seamless service delivery while maintaining strong customer engagement and regulatory compliance. Reporting directly to the Director of Transition & Regulation, you will lead a large team with around 7 direct reports. You must be comfortable working in an evolving landscape, managing transformation projects, and adapting to change.

Key Responsibilities

1. Lead the transformation of Planning & Scheduling, optimising processes and systems for maximum efficiency.
2. Oversee Control Room operations, expanding its scope to cover all network activities.
3. Manage the Data Collation team, ensuring compliance with regulatory digitisation standards.
4. Develop and maintain strategic relationships with local authorities to secure Streetworks permitting.
5. Provide strong leadership to circa 100 employees, with around 5 direct reports.
6. Drive customer engagement strategies, ensuring outstanding service delivery within a managed service package environment.
7. Manage and adapt to ongoing transformation projects, ensuring smooth operational transitions.

What We're Looking For

1. Consultancy background with experience delivering managed service projects in the utilities sector.
2. Strong customer engagement skills, ensuring service excellence and long-term client relationships.
3. Extensive experience in senior leadership, with a track record of driving operational excellence.
4. Strong commercial acumen, using data analysis to drive business performance and efficiencies.
5. Experience in the Water, Gas, or Energy industry, with an understanding of regulations and best practices.
6. Expertise in project management methodologies such as Agile, Waterfall, and PMI frameworks.
7. Ability to lead through change, managing transformation projects effectively.

Hybrid Working & Travel

Primarily based across two London locations. Occasional visits to an office in the Midlands. All travel paid for.

What's in It for You?

1. 6% employer pension contribution
2. Full life assurance
3. Comprehensive private health insurance
4. Hybrid working flexibility
5. Support for a personal growth project of your choosing, helping you develop professionally and personally.
6. A career-defining opportunity to shape utilities delivery operations within a leading industry organisation.

If you have the consultancy expertise, leadership skills, and adaptability to manage large-scale transformation, apply today and make a lasting impact in the utilities sector!