Programme Delivery Coordinator

TN United Kingdom; Esher; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a proactive Programme Delivery Coordinator to provide essential administrative support. This role is pivotal in ensuring the smooth execution of planned works, enhancing the lives of residents through effective communication and data management. With a commitment to work-life balance, the company offers a hybrid working model and a unique 9-day fortnight scheme, empowering employees to achieve flexibility while making a meaningful impact. Join a dynamic team where your contributions will be valued, and grow in a supportive environment dedicated to excellence in service delivery.

Benefits

Flexible working hours

9-day fortnight scheme

Work-life balance initiatives

Qualifications

• Strong experience in customer service and effective communication.
• Intermediate proficiency in Microsoft Office applications.

Responsibilities

• Support Programme Delivery and manage data for projects.
• Coordinate meetings and ensure effective communication with residents.

Skills

Customer Service

Data Management

Communication Skills

Administrative Skills

Education

2 years administrative experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Keystone Asset Management System

Job description

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Please note: We will accept part time applications. Please let us know if you'd like to apply for full time or part time in "Reason for applying" section

Additional role requirements:

A little bit about what we are looking for...

At PA Housing, we’re committed to delivering outstanding services that improve the lives of our residents. We’re seeking a proactive and enthusiastic Programme Delivery Coordinator to join our dynamic team. In this key role, you’ll provide vital administrative support to our Programme Delivery team, helping to ensure the smooth running of all planned and major works carried out by our Programme Delivery team within our residents' homes.

This is an exciting opportunity for someone who is passionate about making a real difference to the lives of others, with plenty of scope to grow and develop in a supportive and collaborative environment.

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, working in a flexible way. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too!

As part of our commitment to promoting work-life balance, we offer an optional 9-day fortnight scheme*. With this arrangement, you have the opportunity to compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight. It's our way of empowering you to achieve greater flexibility and recharge, helping you be your best self.

Your responsibilities...

• Supporting Programme Delivery: Work alongside the Programme Delivery Manager and Project Surveyors to ensure all planned and major works run smoothly and effectively, delivering exceptional results for our residents.
• Data Management: Keep our asset data up-to-date on Keystone, project spreadsheets, and other documentation, ensuring everything is accurate and in line with project requirements.
• Managing Major Works: Assist with the monitoring of major works, including tenant requests for alterations, party wall enquiries, insurance claims, and structural works, ensuring projects stay on track and residents are informed.
• Surveyor Appointments: Book and manage appointments for surveyors, ensuring appointments are kept on track.
• Meeting Coordination: Organise and manage meetings for the Programme Delivery and Management teams, including contractor progress meetings and strategic core group meetings. You’ll take minutes and ensure all relevant actions are followed up.
• Purchase Orders: Process purchase order requests in preparation for authorisation, ensuring smooth administrative operations.
• Customer Service Excellence: Respond promptly to telephone, email, written, and CRM enquiries, ensuring all communication with residents is logged accurately. You’ll represent PA Housing professionally, always providing an outstanding level of customer service.
• Supporting the Team: Assist with producing and sending tenant and leaseholder letters, and provide support to the team by promoting planned works updates on PA Housing’s intranet.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

• Knowledge of Building Repairs and Maintenance Desirable
• Experience with the Keystone Asset Management System Desirable
• Familiarity with Housing Management Systems Desirable
• Intermediate proficiency in Microsoft Word (including mail merge), Excel, and Outlook Essential
• Strong experience in customer service, with a proven ability to interact effectively with people Essential
• A minimum of 2 years' administrative experience Essential

Disclosure and Barring Service:

This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [emailprotected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

* please note this is a non contractual benefit and may be subject to change