Programme Coordinator - MDM & Senior Patient Pathway

King's College Hospital; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large teaching hospital trust in London seeks a Senior MDT Coordinator to manage multidisciplinary team meetings and enhance patient pathways. This role requires effective communication and leadership skills, as well as the ability to handle complex queries. The ideal candidate will support the service manager and ensure high-quality service delivery through active involvement in projects and service improvements. The trust emphasizes sustainability and quality care in its operations.

Qualifications

• Experience in coordinating multidisciplinary team meetings and managing patient pathways.
• Ability to handle complex queries and escalate issues effectively.
• Strong organizational skills to manage patient information and service planning.

Responsibilities

• Coordinate and manage multidisciplinary team meetings and patient pathways.
• Prepare information for meetings and maintain accurate pathway tracking.
• Support development and implementation of standard operating procedures.

Skills

Leadership

Effective communication

Data analysis

Organizational skills

Experience with hospital information systems

Tools

Hospital information systems

Epic

Job description

Overview

The role involves attending weekly Multidisciplinary Team (MDT) meetings and providing comprehensive administrative support. Responsibilities include preparing patient proformas, organising meeting materials, logging action plans, preparing and circulating patient lists, maintaining accurate records of meeting outcomes, data validation, facilitating MDT service improvements, and liaising with other Trusts for necessary patient information. The Senior MDT Coordinator role coordinates MDT meetings and manages patient pathways to ensure efficient delivery of care, with leadership responsibilities, service development, and involvement in projects and service improvement initiatives.

Main Responsibilities

• Coordinate and manage multidisciplinary team (MDT) meetings and patient pathways to ensure timely and efficient care
• Prepare information for MDT meetings and ensure clinics and admissions are well-prepared by collating investigation reports and providing clinicians with necessary information before patient appointments
• Maintain accurate pathway tracking and communication with clinical teams and stakeholders
• Log action plans, monitor waiting lists and service capacity, and escalate issues as needed to ensure access and quality targets are met
• Communicate complex or sensitive information clearly with the multidisciplinary team, patients, families, visitors, carers, and other clinicians (e.g., GPs). Provide patients with appointment details and non-clinical care-related advice
• Resolve complex queries using analysis and judgment; escalate to clinical staff when necessary and support administrative staff with escalated queries
• Utilise hospital information systems (including Epic) to produce accurate correspondence for patients, GPs, and other care providers; receive and register referrals in line with the Trust’s Elective Access Policy
• Manage appointment and diagnostic bookings or rescheduling according to Trust policy and resolve complex scheduling issues escalated by the admin team
• Identify potential pathway delays or breaches and proactively take steps to prevent them (e.g., chasing diagnostic tests and results)
• Support the MDT process by preparing information and ensuring data quality

Senior MDT Coordinator

The Senior MDT Coordinator plays a pivotal role in coordinating MDT meetings and managing patient pathways, with leadership, service development, and active contribution to projects and service improvement initiatives. This role supports the Service Manager in operational management and strategic planning to enhance patient outcomes and pathway efficiency.

Main Responsibilities (Senior MDT Coordinator)

• Coordinate and manage MDT meetings and patient pathways to ensure timely and efficient care
• Maintain accurate pathway tracking and communication with clinical teams and stakeholders
• Support the development and implementation of standard operating procedures (SOPs)
• Lead and contribute to service improvement projects and pathway development initiatives
• Actively support the Service Manager with operational duties, data reporting, and service planning
• Supervise and support patient pathway coordinators to maintain high-quality service delivery

About King’s College Hospital NHS Foundation Trust

King’s College Hospital NHS Foundation Trust is a large teaching Trust with multiple sites in South East London. The Trust provides a full range of local hospital services and specialist services across its sites, and is part of the King’s Health Partners Academic Health Sciences Centre.

Strategic and Policy Context

The Trust’s strategy includes a focus on sustainability and improvement through the Green Plan and national Greener NHS ambitions, including net zero carbon targets. All staff are encouraged to contribute to reducing carbon emissions, waste, and pollution where possible.

Further Information

• Please review the documentation on our recruitment microsite, including the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring awareness of the specific duties relating to their role
• Please note that the closing date is given as a guide; applications may close early if there is a high volume of applications

King’s College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications; King’s Health Partners AHSC website.