Programme Coordinator

Simpson Recruitment Services; Newport; On-site; GBP 30,000 - 42,000; Full time

Job summary

Simpson Recruitment Services is seeking a Programme Coordinator for our Newport site. You will be the day-to-day customer contact, coordinating projects and schedules with Programme Managers to ensure orders are planned, built and dispatched on time.

This hands-on manufacturing role requires ownership, accuracy and proactive follow-through to keep customers informed and issues resolved. Strong IT skills and ERP/CRM familiarity are essential.

Qualifications

• GCSEs (minimum five) at grade C or above.
• Around 5 years of admin experience in manufacturing or a related field.
• Direct customer interaction experience and a strong customer service ethic.
• Excellent verbal and written communication and relationship-building skills.
• Complete ownership of your work with a proactive approach.
• Excellent numeracy and commercial awareness.
• Strong IT skills, including Excel, Word and PowerPoint.
• Understanding of ERP and CRM systems (Salesforce).
• Comfortable working as part of a team and delivering results independently.

Responsibilities

• Work with Programme Managers and operations to ensure orders are planned, built and dispatched on time.
• Report and update open order book status with input from operations and manufacturing.
• Provide customers with required information and support their specific requirements.
• Develop allocated accounts with Programme Manager and sales team, including sales plan.
• Prepare and release quotations for allocated accounts in the agreed format.
• Manage order loading, forecasting, scheduling, and maintain ERP data.
• Coordinate and report ECNs on the MRP system, and manage RFIs to customers.
• Manage RMAs and out-of-warranty repairs, ensuring timely service.
• Assist with recovering claims and chasing overdue payments and invoice queries.
• Monitor KPIs with the Programme Manager and act on issues.
• Support preparation of customer performance and business review presentations.
• Attend internal and external meetings on behalf of Programme Managers when required.
• Liaise with departments and relay key information to the Programme Manager.

Skills

Customer service

Communication skills

Ownership

Attention to detail

Numeracy

Teamwork

Education

GCSEs (minimum 5)

Tools

ERP

CRM (Salesforce)

Excel

Word

PowerPoint

Job description

Our client is a growing international engineering company based in Newport NP10, delivering high-reliability electronics and manufacturing services to the aerospace, defence, industrial and medical technology sectors. Recent expansion has increased their aerospace and defence production and opened up new opportunities for growth.

As a Programme Coordinator, you'll be the customer's day-to-day link into the business. If you want a role where your ownership, organisation and customer service genuinely decide whether orders are built and delivered on time, this is it.

The Role

They are looking for a Programme Coordinator to work alongside the Programme Managers, coordinating projects, schedules and progress, and providing excellent service to customers.

This is a hands‑on role in a fast-moving manufacturing environment, where accuracy, commercial awareness and proactive follow-through are essential.

You’ll make sure customer orders are planned, built and dispatched within agreed timescales, working with colleagues across the business to keep customers informed and issues resolved.

Key Responsibilities

• Work with the Programme Managers and operational functions to ensure customer orders are planned, built and dispatched on time.
• Report and update the open order book status with input from operations and manufacturing.
• Supply customers with the information they need and ensure their specific requirements are supported.
• Develop allocated accounts with the Programme Manager and sales team, including setting the sales plan.
• Prepare and release quotations for allocated accounts in the agreed format.
• Manage order loading, forecasting and scheduling, and maintain accurate data in the ERP system.
• Coordinate, action and report ECNs on the MRP system, and control RFIs to customers.
• Manage RMAs and out-of-warranty repairs, ensuring service within agreed turnaround times.
• Assist with recovering claims and with chasing overdue payments and resolving invoice queries.
• Monitor and act on issues arising from key performance indicators with the Programme Manager.
• Support the preparation of customer performance and business review presentations.
• Attend internal and external meetings on behalf of the Programme Managers when required.
• Liaise with departments across the business and relay key information and issues to the Programme Manager.

What You’ll Need

Essential

• A minimum of 5 GCSEs at grade C or above.
• Around 5 years of admin experience in manufacturing or a directly related field.
• Direct customer interaction experience and a strong customer service ethic.
• Good verbal and written communication and relationship‑building skills.
• Complete ownership of your work and a proactive rather than reactive approach.
• Excellent attention to detail, good numeracy and commercial awareness.
• Strong IT skills, including Excel, Word and PowerPoint.
• Understanding of systems such as ERP and CRM (Salesforce).
• Comfortable working as part of a team and delivering results independently.

Desirable

• A basic understanding of electronic manufacturing.

Why Join Us?

• A culture of performance, collaboration and continuous improvement.
• Long‑term career development within a growing site.
• Direct customer exposure that builds your commercial capability.
• A supportive environment that recognises individual contribution.