Programme Administrator – DMS (25 hrs per week - 10 Months Maternity Cover)

Pearson; Lichfield; On-site; GBP 18,000; Part time

Job summary

A leading educational provider is seeking a Programme Administrator for 10 months maternity leave cover. The role involves administrative support for apprenticeship programmes, with a focus on maintaining accurate records and providing exceptional customer service. The ideal candidate will have strong organisational and communication skills, and proficiency in IT applications. Salary is £17,799, based in Lichfield.

Qualifications

• Good administration and organisational skills.
• Competent in IT packages such as Microsoft Office.
• Competent in Excel.
• High level of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Efficient, effective and able to prioritise.

Responsibilities

• Provide administrative support for Pearson TQ Apprenticeship programmes.
• Assist with learner inductions to Apprenticeship programmes.
• Support administration of Apprenticeship starts, achievements, and leaver paperwork.
• Ensure all learner files and paperwork are audit ready at all times.
• Provide exceptional customer experience and maintain good stakeholder communication.

Skills

Administration skills

Organisational skills

Microsoft Office

Excel

Attention to detail

Written communication

Verbal communication

Job description

Programme Administrator – DMS (25 hours per week-10 Months Maternity Leave Cover)

Location: Whittington Barracks, Lichfield

Salary: £17,799

Contract Term:10 months (maternity cover)

Role Profile

To Provide administrative support in the coordination and administration of Pearson TQ Apprenticeship programmes.

Core Tasks and Responsibilities

• Support in the preparation of documentation relating to Apprenticeship learners.
• Assist with and/or conduct learner inductions to Apprenticeship programmes, as required.
• Support in the timely administration/processing of Apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based).
• Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications andfunctional skills.
• Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information.
• Support with processing and distributingapprenticeship certificates ensuring electronic and hard copies are stored as appropriate.
• Ensure Maytas MIS system is kept fully up to date and accurate, including any updates andamendments being completed accurately and in a timely manner.
• Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed.
• Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice.
• Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures.
• Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes are undertaken efficiently, effectively and in a timely manner.
• Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queriesfromcustomers or learners as necessary.
• Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contactand all other personnel you come into contact with.

Essential

• Good administration and organisational skills
• Competent in IT packages such as Microsoft Office
• Competent in Excel
• High level of accuracy and attention to detail
• Excellent written and verbal communication skills
• Efficient, effective and able to prioritise

Desirable

• Experience of Maytas or other MIS systemsand e-portfolios
• Experience of Ofstedand/or DfE funding requirements
• Previous experience in working for a Training Provider or Awarding Organisation