Admissions and Conversion Officer

Birmingham City University; Birmingham; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Pension

Wellbeing support

Job summary

Birmingham City University is seeking an Admissions and Conversion Officer to join the Admissions Team, supporting the delivery of high-quality services across the University.

You will process applications from undergraduate, postgraduate and franchise programmes, providing excellent customer service and accurate decision making, guiding applicants from application to enrolment in collaboration with academic teams.

Qualifications

• Accurate and efficient decision-making.
• Excellent communication skills.
• Strong management and organisation of a significant workload.
• Ability to work as an effective team member.
• Ability to handle competing priorities during busy periods.

Responsibilities

• Process new applications for home fee‑paying applicants for undergraduate and postgraduate courses
• Collaborative working with academic tutors and key stakeholders
• Providing applicant support via email, phone and in‑person
• Representing the wider department during events

Skills

Decision-making

Communication

Organization

Teamwork

Prioritization

Job description

Department Admissions and Enquiries
Location Joseph Priestley Building
Salary £32,006 to £35,331 per annum
Permanent Post Type Full Time
Release Date 06 August 2026
Closing Date 23.59 hours BST on Sunday 23 August 2026
Reference M126022

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society.

We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking an Admissions and Conversion Officer to join our Admissions Team, supporting the delivery of high-quality services across the University.

In this role, you will process applications from a wide variety of applicants for undergraduate, postgraduate and franchise programmes. Key responsibilities include helping applicants from the point of application through to enrolment by providing excellent customer service and accurate decision making, working closely with academic teams and the wider Marketing, Recruitment and Communications Department to ensure services are efficient, compliant, and aligned to University priorities.

Key Responsibilities

• Processing new applications for home fee‑paying applicants for undergraduate and postgraduate courses
• Collaborative working with academic tutors and key stakeholders
• Providing applicant support via email, phone and in‑person
• Representing the wider department during events

Essential Requirements

• Accurate and efficient decision‑making
• Excellent communication skills
• Management and organisation of a significant workload
• Working as an effective member of a team
• Handling of competing priorities during busy periods

Desirable Requirements

• Experience of working in a Higher Education setting

Further Information

If you are excited by the opportunity to help shape the future of Marketing, Recruitment and Communications we would love to hear from you.

For an informal discussion about the role, please contact Sara Harker-Bettridge, Head of Home Admissions at [e-mail].

Employment arrangement

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.

Why work for us

• Work-life balance - Generous leave and hybrid working (role dependent).
• Career development - Opportunities to grow, develop and progress your career.
• Reward and wellbeing - Competitive pay, pension, a health cash plan, wellbeing support and a wide range of staff benefits.
• Inclusive culture - A supportive, diverse environment where everyone belongs.

Further Details

Job Description

Use of AI in applications

At BCU, we welcome applications that clearly demonstrate how your skills and experience meet the requirements of the role. AI tools may be used to support you in preparing your application, but the information you provide must be accurate, authentic and based on your own experience. Applications that rely too heavily on AI, appear generic or do not provide specific evidence against the role criteria are less likely to progress to the next stage of the recruitment process. For more information, please refer to our candidate guidance.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Committed Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.