Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants

TN United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in advertising technology is seeking a Programmatic Solutions Consultant in London. This role involves resolving complex customer issues, providing technical support, and improving service quality. The ideal candidate will have a strong background in programmatic advertising and excellent problem-solving skills. Join a dynamic team dedicated to enhancing customer experiences in the advertising ecosystem.

Qualifications

• 3+ years experience in demand or supply-side programmatic advertising.
• Proven track record of executing SQL queries for troubleshooting.

Responsibilities

• Independently handle complex customer issues and provide technical support.
• Develop tools to scale service quality and improve customer experience.

Skills

Technical Support

Problem Solving

Communication

SQL

Scripting

Education

Bachelor's degree in computer science

Tools

Python

JavaScript

TypeScript

Job description

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Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants, London

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Client:

Amazon Online UK Limited

Location:

London, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

37846730faa3

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.

Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London.

In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This environment is complex, as you will own the most critical part of the customer experience and deliver on their basic needs. You will also develop tools to scale our service quality and provide input for product prioritization to address root causes of incidents. Our advertising customers are likely Amazon customers, and maintaining high customer service standards is essential.

Key responsibilities include:
- Handling complex customer issues independently through case reproduction, root cause analysis, and prioritization
- Demonstrating deep technical expertise and advanced problem-solving skills for critical advertising issues
- Serving as an escalation point for resolving cross-organizational issues
- Collaborating with internal teams to investigate, define workarounds, and resolve defects
- Providing proactive support across Amazon's advertising tech suite, including Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC)
- Prioritizing issues based on customer impact using case management tools
- Contributing to training and documentation for users
- Automating procedures through scripting and data APIs to analyze high-volume data
- Identifying solutions, communicating trends, and suggesting improvements
- Mentoring peers to enhance technical skills
- Driving continuous improvement and shaping support strategies
- Identifying emerging issues and influencing product prioritization through technical investigations

Basic Qualifications

• Bachelor's degree in computer science or equivalent
• Experience in technical support
• 3+ years experience in demand or supply-side programmatic advertising
• Desire to work in a customer-facing role delivering technical solutions
• Proven ability to execute SQL queries for troubleshooting and impact analysis
• Experience in technical writing or documentation
• Deep understanding of the programmatic advertising ecosystem, including bidding engines, auctions, pixels, tag managers, and technical components

Preferred Qualifications

• 3+ years in technical troubleshooting or similar roles
• Excellent organizational skills and ability to prioritize and meet deadlines
• Strong communication skills for technical and non-technical audiences
• Familiarity with scripting/programming languages like Python, JS, TypeScript, or Java
• Experience working with data formats like JSON and log files
• Knowledge of BI tools such as QuickSight or Tableau