Programmatic Ads Specialist-JP, Advertising, Support Products & Services (SP&S)

Amazon; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Japanese-speaking Programmatic Ads Specialist to assist advertisers with troubleshooting self-service display, video, and audio campaign issues. This role involves communicating effectively with clients and understanding digital advertising intricacies to ensure campaign success. The ideal candidate will have a strong background in client services and be comfortable analyzing data to drive improvements.

Qualifications

• 2+ years’ experience in digital advertising or programmatic advertising.
• Excellent communication skills in Japanese and business level English.
• Prioritization and time management skills.

Responsibilities

• Respond to support questions regarding campaign setup and optimization.
• Provide onboarding and consultation for product usage.
• Identify campaign improvement areas and root causes.

Skills

Verbal communication

Written communication

Digital advertising

Customer support

Time management

Education

Bachelor’s degree in marketing or communications

Job description

Programmatic Ads Specialist-JP, Advertising, Support Products & Services (SP&S)

Job ID: 3013923 | Amazon (China) Holding Company Limited

The Support Products & Services (SP&S) team is looking for a Japanese-speaking solutions-oriented and customer obsessed Programmatic Ads Specialist (PAS) to help China and Japan-based advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing Standard Operational Procedures (SOPs) and your digital advertising knowledge.
A successful PAS will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers and agencies by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP products and recognize when there are operational gaps that require leads or managers to help address them.

Key job responsibilities
Key job responsibilities
- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
- Providing on-boarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
- Mentoring new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.

A day in the life
The Advertising Support Programmatic Advertising Specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.

About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertisers. Our mental model is that every 1:1 support interaction serves as an opportunity to unblock and drive advertiser success through effective resolution and recommendations that inspire advertisers to take action

BASIC QUALIFICATIONS

- Bachelor’s degree in marketing, communications, or equivalent experience;
- 2+ years’ experience in digital advertising and/or programmatic advertising;
- Excellent verbal and written communication skills in Japanese, and business level English;
- Ability to effectively and confidently communicate with advertisers via Chat, Email and Phone;
- Strong prioritization and time management skills, with a high degree of flexibility;
- Experience providing client services, customer support, or working with external stakeholders on shared objectives;
- Willing to work in a diverse atmosphere and contribute to an inclusive culture;
- Adheres to the provided schedule (working 8AM to 5PM and weekends might be required);

PREFERRED QUALIFICATIONS

- Experience in online advertising or e-commerce;
- 1+ years of ADSP experience;
- Basic understanding of programmatic ad technology;
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines;

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: June 17, 2025 (Updated 8 days ago)

Posted: December 4, 2024 (Updated 13 days ago)

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