Program Operations Manager (m/f/d)

Tomorrow University of Applied Sciences; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A progressive education institution in the UK is seeking a Program Operations Manager to oversee the learner journey. You will manage daily operations, collaborate with internal teams, and improve systems for a seamless experience for learners. Ideal candidates have strong operational background and passion for education. Enjoy flexible working, travel opportunities, and 25 vacation days a year.

Benefits

Flexible work culture

Co-working budget

Access to innovative programs

Twice-a-year workations

25 vacation days

Qualifications

• 4+ years in programme operations, ideally in education or startup/scale-up.
• Exceptional attention to detail and organizational skills.
• Fluency in English is required; German is a plus.

Responsibilities

• Overseeing day-to-day learner operations for a smooth experience.
• Collaborating cross-functionally with internal teams.
• Coordinating the onboarding experience for new learners.

Skills

Operational experience

Attention to detail

Process-oriented mindset

Experience with digital tools

Confident communication

Collaborative and adaptable

Tools

HubSpot

Notion

Slack

Zoom

Google Workspace

Job description

About The Company

Tomorrow University: A Next-Generation University for Impactful Careers

Education is the most powerful lever for driving the transition to a sustainable society. That’s why we’ve built a university dedicated to educating and empowering the change-makers of tomorrow. We offer accredited degree programs designed to equip learners with 21st-century competencies while providing access to a world-class network of experts to maximize their impact.

About The Company

Tomorrow University: A Next-Generation University for Impactful Careers

Education is the most powerful lever for driving the transition to a sustainable society. That’s why we’ve built a university dedicated to educating and empowering the change-makers of tomorrow. We offer accredited degree programs designed to equip learners with 21st-century competencies while providing access to a world-class network of experts to maximize their impact.

As a remote-first institution, we use technology and AI to enable flexible, personalized learning - accessible from anywhere in the world.

We are proud to be the first EdTech startup in Europe with a fully state-recognized university license and to be ranked among the Top 20 EdTech startups globally.

Our Inspiration

We believe that transforming education requires rethinking how we teach. At Tomorrow University, we move beyond the traditional, teacher-centered approach and embrace a student-centric learning model. Our goal is to equip learners with the essential skills and mindset needed to create global impact, supported by a vast network of change-makers.

Our Mission

At Tomorrow University, we leverage science and technology to enhance learning while fostering a global community for continuous growth and impact. Our students learn by applying their knowledge to real-world challenges and engaging with world-class educators, mentors, and partners from around the globe.

Be aware that all of our positions are completely Remote but our working hours are Central European Time (+/- 2h)

About The Role

We’re looking for a detail-oriented Program Operations Manager to help deliver a smooth, impactful experience across our global learner community.

You’ll be the engine behind the day-to-day operations of our programs, managing the smooth delivery of our learning model, coordinating challenges, live sessions and bringing the University learning calendar to life.

Daily operations is just one aspect of the job. You’ll spot opportunities to streamline, automate and improve. You’ll bring an eye for efficiency, love solving complex problems and creating engaging experiences, and thrive in a fast-paced, high-trust environment where proactive ownership is key.

Working closely with our Product, Tech, Academics, and Community teams, you’ll make sure every part of the learner journey, from onboarding to graduation, is seamless, scalable and inspiring.

This is a role for someone who thrives on detail, loves building better systems, and is motivated by seeing their work have a real, positive impact.

Your Main Tasks Will Include

Overseeing day-to-day learner operations that enable a smooth experience for learners:

• Coordinate staff and optimize the university schedule for our different programmes on a half-yearly basis.
• Own and maintain learner-facing materials such as the Student Handbook, FAQs and other resources, in line with Academic policies.
• Prepare challenges using our tech stack, before they go live
• Create challenge cohorts so that they are available for learners to sign up in advance
• Conceptualize, plan and efficiently communicate program-related changes (ie grace period communication)
• Answer any HubSpot questions related to program delivery
  
  

Collaborate cross-functionally with internal teams, including Platform, Academics and University Operations, to ensure flow in the learner experience.

• Collaborate with learning designers on weekly challenge prep
• Conceptualize and build automations to make the challenge prep/delivery process more efficient
• Collaborate with the Platform Team to solve program delivery-related issues
  
  

Collaborate with the Community Manager to create engaging online and in-person moments, as well as other support needed as we grow and expand.

• Coordinate the overall onboarding (Immersion) experience for new learners, including pre-start communications, setting up learners on Slack and scheduling live kick-off sessions
• Identify eligible graduates, track their progress and manage their graduation experience as a key moment in their learning journey
• Provide logistics support for University-led in-person immersions, such as venue hire, catering and programming
  
  

What We Are Looking For

• Strong operational experience - ideally 4+ years in programme operations, ideally in an education or startup/scale-up environment
• Exceptional attention to detail and organisational skills - you’re comfortable managing multiple timelines and priorities without dropping the ball
• Process-oriented mindset - you love finding ways to streamline and improve systems, and you’re confident designing or implementing automations (e.g. HubSpot, Notion).
• Experience with digital tools and platforms - such as Slack, Zoom, Google Workspace, and learning management systems
• A confident communicator - able to clearly and proactively explain complex information across diverse teams and learner groups
• Collaborative, proactive and adaptable - with a problem-solving mindset and ability to work independently in a remote-first, fast-paced environment, without compromising on quality
• Fluency in English is required - German is a plus
  
  

What Matters To Us

We’re looking for people who thrive in a dynamic, mission-driven environment. These traits are especially important to us:

• Ownership & Independence – You take initiative and get things done
• Collaborative Mindset – You enjoy working across teams and disciplines
• Clear & Thoughtful Communication – You know how to adapt your message to different audiences
• Integrity, Curiosity & Growth – You’re honest, open-minded, and always looking to learn
• Proactivity & Drive – You bring energy and momentum to your work
• Commitment to Execution – You don’t just dream big—you make things happen
• Passion for Sustainability, Entrepreneurship & Technology – You care deeply about building a better future
  
  

Perks & Benefits

Work from anywhere, anytime

Our flexible work culture gives you the freedom to design your day. Need a change of scenery? We offer a co-working budget so you can connect and collaborate wherever you are.

Grow with us

At Tomorrow University, we foster lifelong learning. You’ll have access to our innovative programs and be part of a culture that encourages continuous growth, personally and professionally.

Travel the world together

Twice a year, we bring the whole team together for a week-long Workation somewhere in Europe, think bonding, brainstorming, and big ideas in beautiful places.

Time to recharge

You’ll get 25 vacation days per year, plus public holidays based on your location.

Ready to shape the future of education and make an impact? Join us and help reimagine how we learn, grow, and build a better tomorrow.

At Tomorrow University, we believe in your potential, not your paperwork. Degrees are great, but your drive matters even more

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Education

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