Program Manager x2

Circet IRE & UK; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in telecommunications seeks a Programme Manager to ensure the delivery of key programmes. The role entails managing client relationships, KPI delivery, and effective team coordination to adhere to service agreements. Candidates should possess a degree and extensive experience in contract support within telecommunications.

Qualifications

• Minimum of 3 years’ experience in Contract Support.
• Proven track record of meeting SLAs and KPIs.
• Understanding of project governance and telecommunication programs.

Responsibilities

• Deliver KPIs for work programmes and client reporting.
• Coordinate resources with team leaders and administrators.
• Manage client communications and relationship.

Skills

Contract Support

Microsoft Office

Customer Focus

Risk Management

Project Governance

Telecommunication Infrastructure

Education

Degree or Similar

Job description

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The Programme Manager will be responsible for ensuring the delivery of targeted programmes to KPIs, Service Level Agreements and escalations in relation to telecommunication infrastructure build programs (BAU / BDUK)

As Programme Manager, you will report to the Contracts Manager and will be expected to successfully deliver Programmes in line with KPIs and LRBDs.

As Programme Manager, your duties and responsibilities will include:

* Delivery of LRBD and KPIs for work programmes.

* The co-ordination of resources with OTLs/FLMs, ensuring delivery to client Key Performance Indicators, Service Level Agreements and escalations.

* Co-ordination with OTLs/FLMs/administrators ensuring MIS updates are maintained.

* Responsible for the completion and submission of key client reports.

* Initial Point of Contract for the Client with regards to delivery for targeted programmes.

* The maximising of productivity, whilst maintaining adherence to company procedures, including administration of all paperwork and liaison with clients.

* To enhance the company’s reputation by providing outstanding customer service.

* Provide a distinct focus on delivery of LRBD and KPIs for company and client.

* To promptly identify to the Contracts Managers any working constraints that could provide an obstacle to the achievement of any of our objectives.

* Manage the creation and updating of workstream reports for the Contract Managers and client.

* Monitor Key Performance Indicators on a weekly basis and provide a report to Contract Mangers.

* To build and maintain a working relationship with the client and within Circet.

* To attend meetings as required.

* Ensure effective communication with staff and stakeholders ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.

* Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.

* Liaison with the client’s inspectors and planners and management to ensure that quality of work is as specification and to complete satisfaction of the client.

Skills and Knowledge Requirements:

* A minimum of 3 years’ experience in Contract Support.

* Proven track record of delivery to client Service Level Agreements and Key Performance Indicators.

* Proficient with Microsoft Office and PowerPoint, specifically excel and the creation and manipulation of pivot tables and graphs.

* Customer and Delivery focused.

* A good understanding of managing Risk, Assumptions, Issues, Dependencies and Escalations.

* A good understanding of project governance and control.

* Knowledge of telecommunication infrastructure build programs.

Required Qualifications & Training:

* Degree educated or similar is desirable.