Program Manager, UAE National, Delivery Experience

Amazon; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Amazon is seeking a Program Manager to lead initiatives focused on improving delivery experiences in the MENA region. This role combines program and business strategy ownership, with an emphasis on operational excellence. The ideal candidate will excel in collaboration and have strong analytical skills, coupled with experience in program management and data insights.

Qualifications

• 2+ years of program or project management experience.
• Knowledge of Lean principles and DMAIC methodology.
• Experience in requirement gathering.

Responsibilities

• Drive DEX related initiatives within the MENA region.
• Manage execution of programs and ensure timely launches.
• Lead change and influence cross-functional stakeholders.

Skills

Data Analysis

Teamwork

Collaboration

Tools

MS Access

SQL

Job description

Program Manager, UAE National, Delivery Experience

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

The Delivery Experience team is looking for a Program Manager to drive DEX related initiatives within the MENA region. This role will be a combination of program ownership and business strategy ownership to ensure customers in the region have the best delivery experience when they order from Amazon. The role encompasses business strategy, program value assurance, and operational excellence.

The right candidate will be able to assess what is most important for customers and our business and lead change. The program owner will drive the vision for DEX improvements in MENA, manage the execution once the vision has been aligned across all stakeholder groups, and ensure timely launches of initiatives. Successful candidates will have a history of deriving insights from data and influencing cross-functional stakeholders. The candidate should excel at teamwork and collaboration to reach consensus.

Minimum requirements include:

1. 2+ years of program or project management experience
2. Knowledge of Lean principles and DMAIC methodology
3. Experience with MS Access and SQL
4. Experience in requirement gathering and ability to write clear and detailed requirement documents