Program Manager, Telecom Integrations

Gigs; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading tech firm in London is seeking a Program Manager to act as a technical partner to network providers. The role involves delivering network implementations, coordinating complex projects, and collaborating with cross-functional teams. The ideal candidate has over 5 years in a B2B or SaaS environment and experience with API integrations. Competitive compensation and flexible work arrangements are offered.

Benefits

Competitive salary

Stock options

Home office stipends

Learning and development budget

Free phone and international data plan

Qualifications

• 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company.
• Experience with complex API integrations.
• Excellent analytical, communication, and problem-solving skills.

Responsibilities

• Deliver network implementations by scoping and managing API integrations.
• Act as the key technical contact with network engineering and product teams.
• Own a portfolio of complex implementation projects and track progress.

Skills

Implementation experience

Analytical skills

Communication skills

Problem-solving skills

Fluency with data

Cross-functional teamwork

Tools

Linear

Smartsheets

Asana

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

The Role

A program manager is our network partners' technical partner at Gigs. You will help carriers plan, coordinate and successfully launch with Gigs. The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a country rollout, to scoping, coordinating, and driving our API implementation with some of the larger carriers in the world. Network Implementation sits within the Connectivity organisation at Gigs but the role lies at the heart of Gigs' different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with our partners: working in tandem with the Growth teams for new customer implementations. You will serve as the main point of contact with our largest carriers as they do further development.

What you will do

• Deliver network implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for each MNO.
• Key technical contact. You'll work with the networks engineering and product teams as we integrate and they continue to develop for Gigs, and advise them on the best product development path.
• Project management. You have experience with and are a super user of Linear, Smartsheets, Asana or another type of project management tool. You will own a portfolio of complex, critical implementation projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline. You are experienced in clear communication to internal and external stakeholders.
• Product Management. We're integrating some of the world's largest telecoms into the Gigs' operating system. Work with our Engineering and Product teams to design what feature sets we can roll out for each new market and work with our carrier partners to build new features for our customers.
• Cross-functional coordination. You will ensure alignment across Growth, Connectivity, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies. You've worked on complex API integrations and you know exactly how to execute them successfully.
• Excellent analytical, communication and problem-solving skills
• Hands on mentality: You take ownership and move projects forward while keeping everyone in the loop, over-communicating in a remote work environment.
• Make sense of competing priorities and find clarity to ensure smooth and steady progress
• Fluency with data: You are familiar with data analytics tools and able to conduct your own analysis to prioritize features and show their impact.
• You are experience with, or are able to quickly dive into, the world of telecom and network integrations and understand your partners and their needs well
• You enjoy working with cross-functional teams and managing complex projects.

Before You Apply

The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won't be the right place for everyone, and that's okay.

This role probably isn't a fit if:

• You need a lot of structure, or layers of process to do your best work
• You prefer to specialize narrowly and wait for direction rather than taking initiative
• You're uncomfortable making decisions with imperfect information or wearing multiple hats
• You're looking for a "big company" setup — we're still building many things for the first time

But if you're excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we'd love to meet you.

Work at Gigs

At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We're remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.

• Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.
• Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.

Want to learn more about our benefits, hubs, and what it's like to work at Gigs? Check out our Careers page.