Program Manager, Street Operations

Lime; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A shared electric vehicle company is seeking a highly analytical Street Ops Program Manager to optimize vehicle positioning and drive data-driven operational improvements. The ideal candidate has over 4 years of experience in data analysis, strong problem-solving skills, and a solid knowledge of SQL and Excel. This role involves managing cross-functional teams, developing reports, and addressing operational challenges in a fast-paced environment.

Qualifications

• 4+ years of experience in data analysis, business intelligence, and/or operations.
• Experience integrating reporting systems into business processes.
• Ability to structure and execute project plans independently.

Responsibilities

• Optimize vehicle positioning to meet rider demand.
• Build and maintain analytical reports for strategic decisions.
• Manage cross-functional stakeholder communication and expectations.

Skills

Analytical mindset

Problem-solving

Communication skills

Stakeholder management

Experience in data analysis

Tools

SQL

Excel/Sheets

Tableau

Python

Job description

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are looking for a highly analytical, structured, customer-focused and results-driven individual to join our Global Operations team with a focus on our Street Operations Marketplace. You will be responsible for ensuring that vehicles are optimally positioned to meet rider demand, maximizing vehicle availability and minimizing rider wait times.

As a Street Ops Program Manager, you will be the expert in the intersection of data, product and processes improvement, developing and implementing best in-class solutions, ensuring operational excellence, supporting our core business growth, creating and sharing best practices in synergy with Local Operations and our Tech Teams.

What You'll Do:

• Optimize Vehicle Positioning: Prioritize user acquisition and retention by strategically positioning vehicles to meet demand and continuously monitor the impact of these placements on the overall user base.

• Empower Local Business Owners: Determine their reporting requirements and provide them with the necessary tools and insights to monitor performance and streamline marketplace operations.

• Build Data-Driven Insights: Develop and maintain analytical reports that drive strategic business decisions, ensuring stakeholders have clear visibility into key metrics.

• Identify and Solve Operational Challenges: Recognize trends and patterns, analyze problems, and propose actionable solutions to improve marketplace efficiency.

• Streamline Reporting Processes: Integrate reporting mechanisms into business workflows, finding ways to automate, simplify, and enhance efficiency.

• Drive Continuous Improvement: Structure project plans to evolve and enhance the reporting stack, ensuring it meets the changing needs of the business.

• Manage Cross-Functional Stakeholder Communication: Map key stakeholders across teams, manage expectations, and establish clear communication channels to ensure alignment and continuous feedback loops.

• Define and Track Project Success: Take ownership of project scopes, identify key success metrics, and measure progress against them to drive continuous impact.

About You:

• Strong analytical mindset with 4+ years of experience in data analysis, business intelligence, and/or operations.

• Excellent problem-solving skills, able to recognize patterns and drive data-backed solutions.

• Experience integrating reporting systems into business processes, with a focus on automation and optimization.

• Ability to structure and execute project plans independently, defining success metrics and tracking outcomes effectively.

• Strong communication and stakeholder management skills, comfortable working cross-functionally with different teams from different backgrounds.

• Solid knowledge of SQL and Excel/Sheets is mandatory. Data visualization and summarization proficiency is necessary and part of the evaluation process.

• Specific Tableau or other data analysis tools, Python, Google Script or other automation skills are considered strong pluses.

• A proactive, hands-on approach with a strong sense of ownership and accountability.

Lime is an Equal Opportunity Employer, and we believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [e-mail] for assistance.