Program Manager - Retail Standards

eBay Inc.; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Join eBay as a Program Manager focused on transforming the buyer delivery experience. You'll collaborate with cross-functional teams to enhance delivery initiatives, ensuring customer satisfaction and improving reliability standards. Ideal candidates are strategic thinkers with strong project management expertise, adaptable in the fast-paced e-commerce environment.

Qualifications

• Demonstrated success in project management in e-commerce.
• Strong analytical capabilities and proficiency in SQL.
• Ability to write compelling business cases.

Responsibilities

• Design and implement customer-focused delivery solutions.
• Increase accuracy of delivery promises to boost reliability.
• Use data analytics to inform project decisions.

Skills

Project Management Expertise

Strategic Planning

Analytical Skills

Effective Communication

Adaptability

Leadership

Tools

SQL

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role and Team

Join the eBay UK Buyer Delivery Experience team, a dynamic and innovative group dedicated to transforming the delivery landscape for enhanced buyer satisfaction. We are on the lookout for a skilled Program Manager to orchestrate the development and execution of groundbreaking delivery initiatives, reducing friction for customers both in the last mile and on the platform. This pivotal role is designed to elevate the buyer experience on eBay by ensuring reliable and trusted delivery that meets and exceeds buyers' expectations, aligning with high retail standards.

What You Will Accomplish

• Collaborative Innovation: Work closely with product teams and cross-functional groups to design and implement customer-focused delivery solutions.

• Improved Delivery Precision: Increase the accuracy of delivery promises to boost reliability and buyer trust.

• Driving Awareness and Adoption: Promote awareness and adoption of retail standards by engaging sellers and onboarding new integrations and services. Simultaneously, identify and implement innovative tools and solutions that improve delivery processes.

• Data-Driven Decision Making: Use data analytics to make key decisions on projects and highlight opportunities for improvement and innovation in delivery processes.

• Operational Excellence: Maintain relationships with carriers, third-party providers, and team members to ensure seamless operations.

• Stakeholder Engagement: Monitor project status and foster positive relationships with internal and external partners.

What You Will Bring

• Project Management Expertise: Demonstrated success in project management, particularly within the e-commerce sector.

• Strategic and Analytical Skills: Possess a strategic approach with strong analytical capabilities, including proficiency in SQL for data-driven decision-making.

• Case Development: Ability to write compelling reasons to support new initiatives and secure partner agreement.

• Effective Communication: Excellent communication skills with the ability to engage effectively with senior management and cross-functional teams.

• Adaptability and Innovation: Thrive in a fast-paced e-commerce environment, showcasing adaptability and innovative thinking.

• Leadership and Relationship Management: Validated leadership credentials with robust relationship management skills.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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