Program Manager - Link Workflow

Veeva Systems; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

An innovative company is seeking an experienced program manager to spearhead Link Workflow implementation at major clients. This remote, full-time position involves guiding the rollout to enhance customer engagement with Key Opinion Leaders. You'll collaborate with various teams to ensure successful delivery and continuous improvement of applications. The role requires strong executive communication skills, a technical understanding of CRM and APIs, and the ability to navigate complex organizational landscapes. Join a mission-driven organization committed to transforming the life sciences industry and making a positive impact.

Qualifications

• 5+ years experience in life sciences companies.
• 1+ years with KOL engagement process.

Responsibilities

• Lead Link Workflow rollout programs for major customers.
• Develop strategic relationships with business and IT executives.

Skills

CRM configuration

API integration

Executive communication

Problem resolution

Negotiation

Influencing without authority

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an experienced program manager to establish and lead Veeva Link Workflow implementation programs at Veeva's largest customers globally. This role will guide our customers' rollout to build the basis for one line of sight with their most important and critical customers, Key Opinion Leaders. You will work closely with Veeva's Link Strategy, Product, and Services teams to ensure delivery success across your program(s), continuous improvement of existing applications, and overall Customer Success.

This is a remote, full-time, permanent role with Veeva. It is customer-facing requiring Eastern or Europe Time Zones with close proximity to an airport and able to meet travel requirements.

What You'll Do

• Scope, establish, and lead Link Workflow rollout programs
• Develop strategic relationships with the customer’s business and IT executives. Work with them to define deployment, governance, and API integration roadmaps
• Be accountable for the delivery for Link Workflow implementations, ensuring the customer’s success on our applications
• Collaborate and actively communicate with the Strategy, Sales, Product Management, and Link Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
• Manage the project execution performed by the Link Services team and Customer Integration teams to ensure milestones are met
• Work with the Link Services Leadership and Link Strategy to develop and define our Workflow Services offering

Requirements

• 5+ years serving life sciences companies
• 1+ years experience with the KOL engagement process
• Technical understanding of CRM configuration, integrating with APIs
• Proven executive and communication skills
• Ability to get organizational buy-in from users for a new software tool
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Based in North America on Eastern Time Zone or Europe CET Time Zone
• Travel requirements include typical travel of 25%