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Program Manager, Integrity Operations

London

On-site

GBP 60,000 - 85,000

Full time

Yesterday

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Job summary

Join Meta as a Program Manager in Integrity Operations, where you'll lead strategies focused on protecting users and enhancing product safety. You'll analyze user behavior data to drive improvements, collaborating with multiple teams in a fast-paced environment. Ideal candidates are experienced in project management, data analysis, and problem-solving.

Qualifications

4+ years experience in Business Operations or Management Consulting.
Experience analyzing large datasets.
Demonstrated ability to lead cross-functional teams.

Responsibilities

Develop and execute integrity support strategies.
Analyze data trends for improving platform safety.
Lead investigations on abusive content.

Skills

Data Analysis

Project Management

Strategic Thinking

Problem Solving

Tools

SQL

Google Sheets

Tableau

Join to apply for the Program Manager, Integrity Operations role at Meta

Integrity Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are passionate about solving people’s issues, and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.We are seeking an experienced self-starter who wants to work on mitigating real world harm and protecting our community to join the Product, Services, and Information (PSI) Integrity Operations Team. We count on program managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Product, Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.

Program Manager, Integrity Operations Responsibilities:

Own, develop, execute and manage integrity support strategies for Meta’s integrity products with Product, Engineering, Operations and Policy teams
Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
Develop, maintain and continually improve human review workflows. Track and analyze key operational metrics and ensure KPIs/service goals are met
Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta’s global user base
Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems

Minimum Qualifications:

4+ years of experience working in Business Operations, Management Consulting, Project Management or equivalent Product-focused teams
4+ years of project/program management experience driving end to end initiatives
4+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
Experience autonomously leading process improvement projects across a dynamic and cross-functional landscape
Experience working in, communicating with, and leading global cross-functional project teams
Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments
Can work in an environment with potentially graphic and objectionable content

Preferred Qualifications:

Experience working in Integrity or Trust & Safety organizations
Experience working with data visualization tools (e.g. Tableau)
1+ years experience using Structured Query Language (SQL) and/or similar programming language to perform advanced analysis

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Project Management and Information Technology
Industries
Technology, Information and Internet

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