Program Manager II, Last Mile ACES - Quality

Amazon; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Program Manager to enhance Last Mile delivery operations. This role demands a blend of analytical skills and project management expertise, focusing on optimizing logistics processes and improving customer experiences. You will be at the forefront of implementing innovative solutions, collaborating with diverse teams, and driving continuous improvement initiatives. If you thrive in a dynamic environment and are passionate about logistics and customer service, this opportunity is perfect for you. Join a forward-thinking team dedicated to revolutionizing delivery experiences and making a significant impact in the logistics sector.

Qualifications

• 3+ years of program/project management experience required.
• Experience working with tech and non-tech teams for 3+ years.

Responsibilities

• Support standardization and optimization of Last Mile delivery network.
• Deliver end-to-end continuous improvement programs and initiatives.

Skills

Program Management

Analytical Thinking

Cross-functional Collaboration

Stakeholder Management

Continuous Improvement

Root Cause Analysis

Education

Degree in Supply Chain, Operations, Engineering, or Mathematics

Tools

Lean Process

Kaizen

Six Sigma

Job description

We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.

The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes and programs.

Key job responsibilities

1. Become a subject matter expert for AMZL and customer service processes and systems.
2. Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations.
3. Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Produce white papers and present to senior management.
4. Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority.
5. Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.

In this role, the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity, quality, and cost goals.

This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and World-Wide level.

About the team

Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders - LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions.

Key job responsibilities

1. Develop and improve Amazon Logistics equipment and processes to enhance safety, associate/driver experience, capacity, speed, quality, and cost goals.
2. Drive a culture of standardization and innovation across WW Process Engineering Org.
3. Initiate, define, plan and manage the roll out of the product features and enhancements for the next generation of AMZL Delivery Stations.
4. Present concepts, designs, program updates and roadmap to senior leadership on a frequent basis. Strong written and verbal communication skills.
5. Responsible to integrate new equipment designs, process improvements, safety enhancement, etc.; into standard designs.

BASIC QUALIFICATIONS

1. 3+ years of program or project management experience.
2. 3+ years of working cross functionally with tech and non-tech teams experience.

PREFERRED QUALIFICATIONS

1. A degree in the technical field of Supply Chain, Operations, Engineering, or Mathematics.
2. Relevant experience with last mile and/or customer service processes and technologies.
3. Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
4. Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines.
5. Relevant experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.