Program Manager II, IN AMZL CO

Amazon; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Program Manager in their Network Operation Center, where you will play a vital role in enhancing operational efficiencies and driving data-driven decision-making. This position offers the opportunity to lead a dynamic team, manage complex projects, and contribute to the seamless functioning of a vast transportation network. Your passion for data and process improvement will directly impact customer satisfaction and operational success. If you thrive in a fast-paced environment and are eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 3+ years of program or project management experience required.
• Advanced knowledge of Excel and SQL is essential.

Responsibilities

• Lead a team of 40+ associates and manage cross-functional projects.
• Drive improvements in operations and ensure smooth execution.

Skills

Program Management

Data Analysis

Cross-functional Collaboration

Process Improvement

Communication Skills

Education

Bachelor's Degree

Tools

Excel

SQL

R

Job description

Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.

Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across Amazon's transportation network. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Within NOC’s umbrella resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations, and influence decision-making.

Responsibilities of a NOC PM

We are looking for an experienced Manager to coordinate and lead efforts across operations and program teams. This PM II will lead in Central Ops driving improvements in SPR, DPPH, routing metrics while ensuring smooth execution of daily operations.

Scope of work (in addition to above):

1. The manager will lead a team of people managers overlooking operations for a team size of 40+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need.
2. Work with PM teams to successfully manage difficult, cross-functional projects (from inception to completion) delivering high-quality results (e.g., efficient, compliant, understandable, secure, maintainable, low-defects, etc.).
3. Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.
4. Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction.
5. Competently represent your team’s processes and goals to customers and other teams (technical and non-technical).
6. Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.
7. Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment.
8. Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs).
9. Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Knowledge of SQL and R is preferable

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.