Program Manager, Growth & Acquisition, IN FBA & MCF

Amazon; Manchester; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Program Manager to enhance Seller experience and drive business growth in fulfillment services. This role involves optimizing seller acquisition processes, managing cross-functional initiatives, and building relationships with third-party integrators. The ideal candidate will possess strong analytical and project management skills, with a focus on improving operational efficiencies. Join a dynamic team dedicated to transforming the fulfillment landscape and delivering exceptional service to customers. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years of program or project management experience required.
• Strong analytical abilities and project management skills are essential.

Responsibilities

• Drive API integration support for new MCF customer onboarding.
• Develop and optimize new seller acquisition funnel for MCF.
• Conduct competitive analysis of User Experience and processes.

Skills

Analytical Abilities

Relationship-Building Skills

Project Management

Lean Principles

DMAIC Methodology

Education

2+ years of program or project management experience

Tools

MS Access

SQL

Job description

Program Manager, Growth & Acquisition, IN FBA & MCF

Multi-channel fulfillment (MCF) is a nationwide integrated fulfillment solution by Amazon for third-party sellers – enabling them to provide fast and efficient delivery to their customers from all their sales channels including D2C. MCF enables Selling Partners to hand over the heavy lifting of warehousing, inventory management, invoicing, logistics, payment processing, and delivery returns to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years. This enables third-party sellers to provide an Amazon-like fulfillment experience to their D2C customers.

The IN FBA/MCF team is looking for a Program Manager to bring transformative improvements in Seller experience, drive business growth, and reduce Supply Chain cost and defects. You will be responsible for building new mechanisms to improve key areas of externalizing fulfillment technologies and defining the best-in-class Seller experience for our Selling partners, including new seller acquisition to MCF, driving sales funnel improvements, and defining and managing SOPs for ISV partner engagement. The role is a high-impact role which typically involves defining the charter and goals, driving cross-functional initiatives to achieve the goals, designing and building complex new processes, and setting up GTM avenues, operating mechanisms including reviews across multiple business verticals. You will work closely with a cross-disciplinary team of account managers, product managers, and external partners across the FBA & MCF business.

A successful Program Manager must be able to work independently, understand rapidly the key pain points of the processes, and influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship-building skills, and superb project management capabilities.

Key job responsibilities

1. Drive API integration support for new MCF customer onboarding
2. Develop and optimize new seller acquisition funnel to improve potential conversion on MCF
3. Build and maintain relationships with third-party integrators to expand MCF adoption
4. Partner with Direct Sales (DS) team to monitor seller performance and seller ramp-up on MCF
5. Conduct competitive analysis of User Experience (UX), pricing, and processes across IC, Fulfillment Centers (FC), Last Mile (LM), and Third-Party Logistics (3PL) players
6. Establish standardized onboarding processes to reduce time-to-launch for new sellers

Minimum Requirements

- 2+ years of program or project management experience

- Knowledge of Lean principles and DMAIC methodology

- Experience in MS Access and SQL

- Experience in requirement gathering and the ability to write clear and detailed requirement documents

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