Program Manager, Grocery Fulfillment, Japan

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to enhance its Grocery Fulfillment operations. This role offers the chance to innovate and implement best-in-class strategies while collaborating with global stakeholders. The ideal candidate will excel in project management, possess strong analytical skills, and have a robust understanding of grocery operations. You will lead cross-functional teams, drive customer experience improvements, and ensure operational excellence in a fast-paced environment. Join a team dedicated to delivering ultra-fast services while maintaining high standards of quality and efficiency.

Qualifications

• Proven track record in project management and delivery.
• Strong analytical skills with a focus on operational efficiency.

Responsibilities

• Designing operational processes to meet quality and cost goals.
• Leading project teams to execute complex initiatives.
• Building partnerships with operations leaders for improvements.

Skills

Project Management

Analytical Skills

Cross-team Coordination

Communication Skills

Grocery Operations

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Program Manager, Grocery Fulfillment, Japan

Why don't you scale your opportunity in an innovative and challenging field at Amazon? Do you want to establish a best-in-class operation strategy and program while building strong relationships with global stakeholders?

The Grocery Fulfillment team is seeking a talented Program Manager with a proven track record of delivery and project management experience to oversee strategic, tactical, and cross-functional programs. The ideal candidate is excited about making customer-facing changes and driving cost improvements, with strong relationships with both overseas and domestic stakeholders.

This role involves scoping and creating project plans, developing processes, coordinating and executing initiatives, and communicating with senior management regarding status, risks, and changes. Cross-team coordination, project management, and executive presentation skills are essential.

An analytical candidate with program/project management or grocery operations experience is ideal, as this role requires collaboration with multiple teams (Tech, Operations, Analytics, Finance, Workforce Planning, Delivery, Engineering/Facility, HR, etc.) to lead, influence, and support critical projects. A robust understanding of fulfillment operations, including order fulfillment, inventory flows, capacity management, quality, and long-term planning, will help develop innovations within complex ultra-fast operations.

The Program Manager will interact with senior audiences to provide updates and strategic recommendations to balance business needs with operator experience. Skills in documentation, project management, and cross-team coordination are essential.

Fluent communication in both English (for overseas stakeholders) and Japanese (for JP Operations and business members) is mandatory.

The position is based in Tokyo, Japan, working from either the Corporate Office (Meguro) or Grocery Fulfillment Centers (Kanagawa, Tokyo).

Key responsibilities

1. Designing and modeling new operational processes to meet quality, cost, and scalability goals.
2. Analyzing data across fulfillment functions to establish global standards.
3. Building partnerships with operations leaders and benchmarking teams to identify improvement opportunities.
4. Addressing operational barriers through root cause analysis and solutions.
5. Leading project teams to plan and execute complex initiatives.
6. Innovating to enhance customer experience and reduce costs.
7. Developing and refining metrics to support future business needs.

About the team

The Grocery Fulfillment (GF) team within Amazon Grocery Logistics (AGL), Japan, manages in-warehouse operations for Amazon Fresh, launched in Japan in 2017, providing ultra-fast delivery services in the Kanto region. The team comprises three functional areas: Under-the-Roof Operations, Supply Chain Management, and Program Management, focusing on improving customer experience within high standards of quality and cost efficiency.