Program Manager, External Fulfillment - EU

Amazon; Sheffield; On-site; GBP 50,000 - 75,000; Full time

Job summary

Join Amazon as a Special Projects and Expansion Program Manager, responsible for leading expansion projects in External Fulfillment across Europe. This role involves technical leadership, stakeholder management, and partnership collaboration to enhance Amazon's customer-centric fulfillment strategies. Ideal candidates will have strong backgrounds in project management, data analysis, and effective communication skills, aiming to drive operational excellence within a dynamic and diverse environment.

Qualifications

• Requires a Bachelor's degree or equivalent certification.
• Experience in Supply Chain and project management is essential.
• C1 or higher level English required.

Responsibilities

• Lead European External Fulfillment expansion projects.
• Design and implement end-to-end solutions for new 3PL nodes.
• Manage large datasets and stakeholder expectations.

Skills

Data Analysis

Stakeholder Management

Communication

Quantitative Analysis

Technical Leadership

Education

Bachelor's degree in Engineering, Operations, or Business Administration

Tools

Microsoft Office Suite

SQL

Power BI

MS Project

Job description

Job ID: 2957816 | Amazon External Fulfillment Services Europe SARL

External Fulfillment supports EU Retail Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. External Fulfillment i) works with retail and network planning teams to prioritize potential solutions, ii) scopes, develops and coordinates the execution with the 3PLs and iii) manages the daily operations.
The Special Projects and Expansion Program Manager will be responsible for both launch and improvement projects of new business developments or scaling existing operations. The Program manager will be interfacing with the Finance, Procurement, Retail, Supply Chain and Transportation teams and External as well as Internal Fulfillment Operations partners. You will contribute to the development of Amazon flexible & customer-centric fulfillment.

Key job responsibilities
Lead and manage European External Fulfillment expansion projects, focusing on:
Technical Leadership:
- Design and implement end-to-end solutions for new 3PL nodes;
- Drive process improvements and cost optimization;
- Manage stakeholder expectations;
- Ensure project requirements and resources alignment.
Partnership Management:
- Support 3PL contract negotiations;
- Build and maintain relationships with external partners;
- Train partners on Amazon processes;
- Establish effective cross-team communication channels.
Technical Collaboration:
- Work with development teams to create scalable, customer-focused solutions;
- Demonstrate strong project ownership;
- Manage large datasets using appropriate software tools.
Key Competencies:
- Adaptable approach to complex analysis and hands-on operations;
- Clear verbal and written communication skills;
- Strong quantitative analysis capabilities;
- Ability to travel within EU.
This role requires someone who can balance technical expertise with relationship management, while driving operational excellence across European fulfillment networks.

BASIC QUALIFICATIONS

- Bachelor’s degree or equivalent certification in (Industrial) Engineering, Operations, Business Administration, or a related field;
- Experience in Supply Chain, Logistics, Manufacturing and/or in any transferable project management;
- Experience and understanding of distribution supply chain, B2B communication (EDI/XML) as well as support function roles;
- Experience and understanding of start-up operations;
- Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;
- Theoretical and practical knowledge of any acknowledged project management methodologies such as PMP or PRINCE2;
- C1 or higher level English;
- Proficient in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project.

PREFERRED QUALIFICATIONS

- Master’s degree in (Industrial) Engineering, Operations, Business Administration, or a related field;
- Strong data analysis skills - Ability to produce, interpret and draw conclusions from data;
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position;
- Business case decision-making, complex problem-solving capabilities and attention to detail;
- Excellent communication skills with the ability to communicate and influence effectively at all levels;
- Team player who can facilitate successful project work, operating to deadlines;
- Proven track record of delivering projects within scope, time, budget and quality;
- Technical expertise - Solution-driven approach to systems & processes;
- Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI;
- B2 or higher in a European language except English.

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