Program Manager - Expansion

relaytech.co; London; On-site; GBP 55,000 - 80,000; Full time

Job summary

Relaytech.co seeks an Expansion Program Manager to lead new geographic launches within a fast-scaling tech startup. The role demands exceptional program management and communication skills to navigate challenges effectively. Successful candidates will enjoy working cross-functionally and will thrive in a dynamic environment with significant travel involved.

Qualifications

• 5+ years of experience in program management, operations, or expansion-related roles.
• Hands-on, problem-solving mindset with attention to detail.
• Strong organisational and multitasking abilities.

Responsibilities

• Lead end-to-end program management for launching operations in new cities.
• Coordinate and align cross-functional teams for successful execution.
• Analyse data and feedback to provide actionable insights for future expansions.

Skills

Program Management

Communication

Problem-Solving

Analytical Skills

Education

Bachelor’s degree or equivalent work experience

Job description

Company mission

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground.

About the role

We are looking for an Expansion Program Manager who will be responsible and accountable for driving the successful launch of our operations in new geographies. This role requires exceptional communication skills, hands-on leadership, and the ability to navigate complex challenges in a fast-paced environment. You will work cross-functionally, coordinating efforts across different teams and ensuring smooth execution on the ground.

This is a unique opportunity to work on business-critical challenges in a fast-scaling tech startup backed by $35M in Series A funding. You'll work closely with senior leadership, solve complex real-world problems, and help shape the future of our commercial engine. This role is perfect for someone who thrives in a fast-paced environment, embraces ownership, and is eager to make meaningful contributions from day one.

In the expansion, you will help drive strategic, data-informed decisions with that power our parcel delivery network. You'll lead and support high-impact projects, apply insights to real-world operations, and play a key role in launching new geographies/locations and sortation centers. This is a hands-on opportunity to shape how we scale—combining analytics, problem-solving, and cross-functional collaboration to deliver measurable results.

As an Expansion Program Manager at Relay, you will be responsible for:

• Program Management

  • Lead the end-to-end program management for launching operations in new cities, ensuring that all aspects of the launch are executed on time and to the highest standard

  • Develop detailed program plans, timelines, budgets, and checklists for each launch

• Cross-Functional Coordination:

  • Coordinate and align cross-functional teams, including Operations, Technology and Commercial, to ensure successful execution

  • Communicate effectively with all stakeholders, from couriers to senior leadership, ensuring everyone is aligned on goals, timelines, and progress.

  • Foster strong relationships across departments to support seamless execution and problem-solving

• Operations Development Projects

  • Supporting regional Operations leads with local projects, including integrating new services, deep diving into local problems, supporting client launches, or implementing major tech changes

• Supporting Expansion Strategy & Knowledge Gathering:

  • Contribute to the company’s overall expansion strategy by gathering insights and knowledge from each launch experience

  • Analyse data and feedback to provide actionable insights for future expansions

We are looking for candidates who have

• Bachelor’s degree or equivalent work experience

• 5+ years of experience in program management, operations, or expansion-related roles

• Hands-on, problem-solving mindset with a willingness to get into the details and resolve issues as they arise

• Outstanding communication skills with the ability to engage effectively with all levels of the organisation

• Strong organisational and multitasking abilities with a proven track record of managing projects under tight deadlines in a fast-paced environment

• Analytical mindset with the ability to use data to inform decision-making and optimise launch outcomes

• Comfortable with significant travel – willingness to spend extended periods in new cities during launch phases (up to several weeks per location)