Program Manager (Delivery Performance Metrics) in London

Energy Jobline ZR; Greater London; Hybrid; GBP 92,000 - 129,000; Full time

Job summary

Energy Jobline ZR is seeking a hands-on Program Manager for delivery performance and governance systems in West London. The role is hybrid, with 1–2 days onsite and a London location, offering market-rate terms outside IR35 for an initial 3–6 month contract starting in September.

You will own the delivery plan and governance across portfolios, build dashboards, and work directly in Jira/Jira Align, with no direct reports and a focus on practical, artifact-driven delivery.

Qualifications

• PM experience applied to live operational capability.
• Hands-on governance and artefacts produced by you.
• Jira and Jira Align power user; capable of configuring, not just consuming.
• Vendor performance management with tier-1 partners.
• Credibility with heads of functions and vendor managers.
• Delivery through influence, not authority.
• Nice to have: SAFe/PI planning exposure, Power BI dashboards, finance data integration.

Responsibilities

• Own delivery plan for evolving performance and service metrics framework; include SharePoint, Jira Align reporting, and finance data transfer to Jira.
• Maintain governance cadence with Leadership, Tribe Heads, Agile Coach, and Dev team; manage RAID log and escalation routes.
• Onboard new teams and vendors to the standard metrics and SLAs; scope legitimate variants to delivered Jira/dashboard changes.
• Hold tier-1 vendors to SLAs through structured reviews and escalation; push back on exceptions.

Skills

Jira

Jira Align

Governance

Project management

Stakeholder mgmt

Vendor mgmt

Power BI

Finance data integration

Tools

SharePoint

Excel

Job description

Job Description

Program Manager (Hands on), Delivery Performance & Governance Systems

West London HQ, home based (1 to 2 days a week onsite)

Market rates, outside IR35 | 3 to 6 months initial, likely extension | Start: September

The role

Our client runs technology delivery across portfolios, through tribes and squads staffed by a mix of internal, offshore and strategic vendor partners.

A standard performance metrics framework already exists in Jira, with rolled-up reporting in Jira Align comparing vendors and teams like for like. This role owns the delivery plan and governance that keeps it accurate, current and expanding.

What you will own

• The delivery plan for evolving the performance and service management framework: SharePoint site build, extended Jira Align reporting, and pulling budget and finance data out of Excel and into Jira
• Governance cadence with Leadership, Tribe Heads, the Agile Coach and the Dev team, plus the RAID log and escalation route
• Onboarding new teams and vendors onto the standard metric and SLA set, including scoping legitimate variants through to delivered Jira and dashboard changes
• Holding tier-1 vendors to agreed SLAs through structured review, escalation and pushing back on claimed exceptions

The important bit: this is hands-on

No direct reports. No PMO analyst to hand the pack to. You build the reporting, the steering slides and the plan yourself, and you work directly in Jira and Jira Align rather than raising tickets and waiting.

What we need to see

• Project management applied to a live operational capability, not a single discrete build
• Genuinely hands‑on: you have run the governance and produced the artefacts yourself, because you had no team or sat in a matrix where nobody reported to you
• Jira and Jira Align at power or super user level, configuring rather than just consuming
• Vendor performance management with tier-1 partners
• Credibility with Heads of and vendor account managers from the first meeting
• Delivery through influence, not authority
• Nice to have: SAFe or PI planning exposure, Power BI dashboard build, experience integrating finance data into a delivery reporting tool.

Applicants must be eligible to work in the UK.

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