Program Manager - Amazon Fresh Quality

ENGINEERINGUK; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative industry player is seeking a Program Manager to enhance customer experience in grocery fulfillment. This role involves analyzing data, launching programs, and collaborating with various teams to drive quality improvements across the EU network. You will lead cross-functional projects, engage with senior stakeholders, and implement strategic recommendations to optimize operations. If you are passionate about data-driven decision-making and enjoy working in a dynamic environment, this opportunity offers the chance to make a significant impact on the future of grocery logistics.

Qualifications

• Bachelor's degree required, with advanced Excel and SQL knowledge.
• Experience in defining program requirements and using data for improvements.

Responsibilities

• Analyze complex data sets to drive decision making and improve operations.
• Launch programs and monitor performance metrics for key objectives.

Skills

Data Analysis

Project Management

Communication

SQL

Excel (Pivot Tables, VLookUps)

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

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DESCRIPTION

At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you'll be an essential part of innovating and transforming our processes. You'll be taking the lead on the design and launch of new programs for our customers. You'll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities
1) Be able to access and analyze complex data sets to drive effective decision making. Use data to understand operational challenges and create continuous improvement initiatives.
2) Communicate clearly and concisely with leadership to explain performance trends, actions, and reasoning for business decisions.
3) Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables.
4) Work with a variety of other Amazon departments to identify and leverage best practices.
5) Manage stakeholders and internal processes, and define standards.

A day in the life
As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You'll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you'll identify exciting new opportunities and will take the lead when it comes to designing their implementation.

About the team
The Amazon Grocery Logistics (AGL) org is looking to hire a Program Manager passionate about improving the Customer Experience of our online Grocery Fulfillment channel. This PM will be responsible for overseeing Quality improvements across the EU network (UK, ES and IT), collaborating with internal stakeholders to deliver the highest quality products to our customers.
A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require cross-functional partnership with multiple teams (Tech, Operations, Analytics, Finance, Delivery and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.
You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.

BASIC QUALIFICATIONS

- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience in leading large, cross functional projects

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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