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Program Manager

Zones

United Kingdom

Hybrid

GBP 60,000 - 80,000

Full time

2 days ago
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Job summary

A global IT solutions provider is seeking a Program Services Manager to oversee the lifecycle of services offered, ensuring alignment with business goals and customer needs. The ideal candidate will have a Bachelor's degree and 5+ years of experience managing complex programs. This role includes collaboration with cross-functional teams and requires strong project management skills. The company offers a comprehensive benefits package, supporting hybrid work arrangements.

Benefits

Private medical insurance
Wellness programs
Training and development opportunities
Discounts on gym memberships

Qualifications

  • Proven experience managing complex programs or services, focusing on service lifecycle management.
  • Relevant certifications (e.g., PMP, ITIL, Six Sigma) are a plus.
  • Experience working with cross-functional teams, including technical, operational, and business stakeholders.

Responsibilities

  • Oversee and manage the entire lifecycle of services offered by Zones.
  • Lead and manage lifecycle programs from initiation to closure.
  • Collaborate with cross-functional teams to design services that meet customer requirements.

Skills

Project management
Communication skills
Organizational skills
Problem-solving
Leadership

Education

Bachelor’s degree in business administration, project management, IT, engineering or related field

Tools

Jira
MS Project

Job description

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When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for Technology Solutions.

Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones excels in building digital infrastructures that transform business operations, ensuring whatever they need, they can consider IT Done. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

What you’ll do as the Program Services Manager

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

In this role, you will oversee and manage the entire lifecycle of services offered by Zones, ensuring all aspects—from design and implementation to maintenance and retirement—are efficiently handled. This involves aligning service lifecycles with business goals, customer needs, and regulatory requirements, and will include on-site visits to clients twice a month.

Key Responsibilities:

  • Lead and manage lifecycle programs from initiation to closure, ensuring service delivery within scope, time, and budget.
  • Develop and manage detailed project and program plans aligned with business strategies and objectives.
  • Monitor progress, identify risks, and implement mitigation plans proactively.
  • Ensure proper resource allocation and support across all lifecycle phases.
  • Collaborate with cross-functional teams (engineering, operations, marketing) to design services that meet customer requirements, quality standards, and operational goals.
  • Analyze and define customer requirements and coordinate with product teams to meet those in all lifecycle phases.
  • Oversee the transition of services from development to production, ensuring proper deployment and operational readiness.
  • Measure and track service performance throughout their lifecycle to ensure alignment with targets and customer expectations.
  • Identify improvement areas, driving initiatives to optimize service delivery, enhance customer satisfaction, and reduce costs.
  • Lead post-implementation reviews to assess performance and facilitate ongoing enhancements.
  • Serve as the primary contact for stakeholders and clients, providing regular updates on program progress, challenges, and outcomes.
  • Facilitate cross-team communication to ensure alignment across business units.
  • Keep stakeholders informed of milestones, risks, and adjustments.
  • Identify, assess, and mitigate risks related to service lifecycle, including operational, technical, regulatory, and business risks.
  • Develop contingency plans for potential service disruptions.

What you will bring to the team:

  • Bachelor’s degree in business administration, project management, IT, engineering, or a related field.
  • Relevant certifications (e.g., PMP, ITIL, Six Sigma) are a plus.
  • Proven experience (typically 5+ years) managing complex programs or services, focusing on service lifecycle management.
  • Experience working with cross-functional teams, including technical, operational, and business stakeholders.
  • Strong project management and organizational skills.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to manage multiple tasks and projects simultaneously while meeting deadlines.
  • Deep understanding of service lifecycle models and frameworks.
  • Strong problem-solving skills and experience with risk management.
  • Proficiency with project management tools (e.g., Jira, MS Project) and lifecycle management platforms.
  • Knowledge of industry standards like ITIL, Agile, Lean.
  • Familiarity with compliance standards, security regulations, and industry-specific practices.

Zones offers a comprehensive benefits package. We support hybrid working and provide private medical insurance, wellness programs, and opportunities for training and development. Additional perks may include discounts on gym memberships, retail, travel, and more.

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