Program Manager

IBU; Milton Keynes; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

IBU in Milton Keynes seeks an experienced Program Manager to lead multiple IT/business transformation programs in the Banking sector. You will oversee end-to-end delivery, governance, and reporting to senior leadership, coordinating with sponsors, technology teams, vendors, and operations.

The role requires strong stakeholder management, risk control, budgeting, and a proven track record of delivering large-scale programs on time and within budget.

Qualifications

• 12+ years of IT/business program management experience in Banking/Financial Services.
• Experience managing large-scale transformations with multiple workstreams and stakeholders.
• Strong stakeholder management, communication, negotiation and leadership skills.
• Expertise in project governance, risk management, budgeting and resource planning.
• Experience in KPI reporting, executive dashboards and portfolio governance.
• Familiarity with Agile, Waterfall, and Hybrid delivery methodologies.

Responsibilities

• Manage multiple concurrent programs and ensure delivery within scope, budget and timelines.
• Act as primary point of contact for senior stakeholders and sponsors.
• Establish governance, track milestones, risks, issues, and drive mitigations.
• Prepare status reports, dashboards and KPI metrics for leadership.
• Monitor delivery health, budgets, quality metrics and business outcomes.
• Coordinate across Business, Technology, Operations, Testing and Vendors.
• Drive program planning, prioritization, and resource management.
• Ensure compliance with delivery standards and regulatory requirements.
• Facilitate steering committees and leadership reviews.
• Identify opportunities for process improvement and delivery optimization.

Skills

Program management

Stakeholder management

Governance

Budgeting

Risk management

Leadership

KPI reporting

Agile/Waterfall/Hybrid

Job description

Duration- Long Term

How many days in a week Work from Office.- 3

Role Summary:

We are seeking an experienced Program Manager to lead and oversee multiple projects/programs within the Banking domain. The ideal candidate will be responsible for end-to-end program delivery, stakeholder management, governance, financial oversight, risk management, and reporting of key business and delivery metrics. The role requires close collaboration with business sponsors, technology teams, vendors, and senior leadership to ensure successful program execution and alignment with strategic objectives.

Key Responsibilities:

• Manage multiple concurrent projects/programs and ensure successful delivery within scope, budget, and timelines.
• Act as the primary point of contact for senior stakeholders, business sponsors, and customer leadership.
• Establish program governance, track milestones, dependencies, risks, and issues, and drive mitigation plans.
• Prepare and present regular program status reports, executive dashboards, and KPI metrics to leadership.
• Monitor and report on delivery health, resource utilization, budget adherence, quality metrics, and business outcomes.
• Coordinate across cross-functional teams including Business, Technology, Operations, Testing, and Vendors.
• Drive program planning, prioritization, resource management, and change management activities.
• Ensure adherence to organizational delivery standards, regulatory requirements, and compliance frameworks.
• Facilitate steering committee meetings and leadership reviews.
• Identify opportunities for process improvement and delivery optimization.

Required Skills & Experience:

• 12+ years of experience in IT/Business Program Management with significant exposure to the Banking or Financial Services domain.
• Proven experience managing large-scale transformation programs involving multiple workstreams and stakeholders.
• Strong stakeholder management, communication, negotiation, and leadership skills.
• Expertise in project governance, risk management, budgeting, and resource planning.
• Experience in KPI reporting, executive dashboards, and portfolio governance.
• Familiarity with Agile, Waterfall, and Hybrid delivery methodologies.
• Strong analytical, problem-solving, and decision-making capabilities.

Preferred Qualifications:

• Experience in Retail Banking, Payments, Lending, Digital Banking, or Core Banking transformations.
• PMP, PRINCE2, PgMP, Agile/Scrum certifications preferred.
• Experience managing geographically distributed teams and third-party vendors.

Key KPIs:

• Program Delivery Status (Schedule, Scope, Budget)
• Milestone Achievement
• Financial Governance & Budget Adherence
• Customer/Stakeholder Satisfaction
• Quality & Defect Metrics
• Benefit Realization and Business Outcomes