Program Manager

Motor Insurers' Bureau (MIB); Milton Keynes; Hybrid; GBP 85,000; Full time

Job summary

A leading organization in the insurance sector is seeking a Programme Manager to oversee transformation initiatives crucial for the core Employer Liability Database. The role includes strategic planning, stakeholder management, and ensuring alignment with organizational objectives while fostering a collaborative team environment. Successful candidates will demonstrate strong leadership, project management experience, and interpersonal skills.

Benefits

Life Assurance

Contributory Pension Scheme

Employee Assistance Programme

Sports and Social Club

Enhanced maternity and paternity leave

Charity matched funding scheme

Qualifications

• Strong record in managing projects and teams.
• Experience in insurance or non-profit sectors is beneficial.
• Ability to navigate high-stakes, complex environments.

Responsibilities

• Lead the planning and execution of strategic programs.
• Identify and manage risks across projects.
• Establish strong linkages with stakeholders and manage communication.

Skills

Interpersonal skills

Communication

Leadership

Relationship management

Project management

Education

Experience in complex Project Delivery

Evidence of delivering technology solutions

Job description

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Motor Insurers' Bureau (MIB) provided pay range

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About MIB -

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

About the role -

We're looking for a Programme Manager to come and join our team at an exciting time as we embark on a major transformation of the Employer Liability Database (ELD), which is a core platform, supporting industry compliance.

This role will be accountable for:

• Leading the planning, implementation, and tracking of a strategic programme and specified deliverables in addition to planning, execution, and delivery of multiple strategic projects, including a significant database migration
• Aligning the programme with the organization’s strategic objectives, ensuring that the scope and direction of each project within the programme are on schedule and on budget.
• Managing a portfolio of resources spread across various projects; coordinating efforts between different project teams and ensuring resource allocation aligns with the programme's strategic objectives.

Key Responsibilities -

• Drive transformation across key and core programme activities expertly, to achieve alignment to organisational strategy and objectives
• Identify, assess, and manage risks across all projects within the programme, manage interdependencies between workstreams – initiate remedial actions where required, drive decision-making and remove obstacles to progress. This includes developing contingency plans and taking proactive steps to mitigate potential issues. The Programme Manager is responsible for ensuring that any problems that arise are promptly addressed and resolved.
• Ensure that all project deliverables meet quality standards and comply with relevant regulations and guidelines
• Support the development and implementation of any Request for Proposal (RFP) to transform the organization's technological infrastructure.
• Implement innovative solutions and best practices to improve operational processes.
• Establish and maintain overarching programme/project structure, governance, reporting and control – including regular progress reports to the insurance industry.
• Create suitable plans and manage progress against them – considering time, cost and quality constraints.
• Deliver and co-ordinate work (own work or supervised work) on time and to the required level of quality.
• Close projects and ensure successful transition into Business As Usual operations.

Stakeholder Management

• Establish and maintain tight linkages with business sponsors and stakeholders – at all levels from Director downwards.
• Manage relationships with key MIB stakeholders and functions – e.g. CIO, CMO Manager.
• Manage relationships with any key external providers – e.g. of technology solutions.
• Lead on setting the scope for and owning the delivery of workstreams that are complex or not clearly defined. Ensure optimisation of return-on-investment.
• Carry out any required fact-finding, data-gathering or investigation to ensure that delivery options are fully explored and the consequences/benefits of each action are well understood – on customers and the commercial position. Drive activity to ensure that benefits continue to meet business needs.
• Adapt standard project methodologies and apply experience in order to address complex business issues.

Leadership & Team Management

• Leading and managing a team of project managers and other staff who are part of the programme. This includes resource allocation, performance evaluation, and professional development of team members. The Programme Manager is responsible for ensuring effective collaboration within the team and resolving any conflicts or challenges that arise
• Provide direction, constructive feedback, coaching and mentoring to team members.
• As required, provide performance feedback to the line managers of team members.

Communication

• Maintaining clear and consistent communication with all stakeholders involved in the programme, including senior management, project teams, clients, and vendors. This role requires strong interpersonal skills to effectively manage expectations, negotiate project terms, and ensure stakeholder satisfaction.
• Communicate clearly and concisely, present complex issues in an easy-to-understand way.

Skills and Experience -

• Interpersonal skills and strength of character to operate effectively at all levels of the MIB and its Client Companies, handling objections and negotiating a way forward – with a demonstrable record of resoluteness and issue management.
• Strong communications skills and gravitas – the role-holder will be expected to communicate clearly, assertively and professionally within the project teams and within the business at the highest levels. Experience of workshop facilitation would be useful.
• High levels of personal drive, commitment and motivation, tenacity and proactivity – both independently and within small teams.
• Demonstrates a low tolerance for mediocrity. Requires and produces deliverables at the appropriate level of quality.
• Demonstrable leadership qualities – able to motivate, influence and challenge a wide range of stakeholders. Comfortable with ambiguity and leading others through a changing project landscape with shifting priorities, while maintaining laser focus on priorities.
• Strong relationship management skills – seen as a key and trusted team member.
• Demonstrable experience of successfully managing large projects, applying relevant methodologies.
• Experience of complex Project Delivery and business Change Management are essential.
• Evidence of delivering complex technology solutions and managing 3rd-party suppliers are essential.
• Insurance industry experience would be useful.

Salary circa £85,000 per annum

Grade 13

35 hours per week (Monday - Friday)

IT kit supplied to you

£320 (before tax) start up allowance

Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14

Other Benefits include:

Contributory Group Stakeholder Personal pension scheme

Life Assurance

Employee Incentive Scheme

Sports and Social Club

24/7 Employee Assistance Programme

Free access to online tools to support mental and physical health

Enhanced maternity, paternity and adoption leave

1 volunteer day each year and charity matched funding scheme

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Non-profit Organizations and Insurance

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