Program Manager

Dept Agency; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Join a leading agency as a Strategic Program Manager embedded within eBay's Global Marketing team. This role involves managing complex integrated marketing campaigns while collaborating with creative teams and ensuring all deliverables align with business objectives. Ideal candidates have extensive marketing project management experience and a robust understanding of digital marketing channels.

Benefits

Healthcare with Bupa or Medicash

26 days holiday exclusive of bank holidays

Mental health support

Company pension scheme with The People’s Pension

Enhanced family friendly policies

Flexible working policy

Buddy Program for new employees

Qualifications

• 7+ years experience in project or program management within marketing.
• Previous experience supporting marketing teams or in an agency environment.
• In-depth understanding of digital marketing channels.

Responsibilities

• Manage the complete project lifecycles for integrated marketing campaigns.
• Create project documentation such as calendars, status reports, and timelines.
• Collaborate with multiple stakeholder organizations to align strategies.

Skills

Project management

Collaboration

Problem solving

Communication

Creative thinking

Organizational skills

Job description

This is a fixed term contract for 12 months.

This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.

JOB PURPOSE

Strategic Program Manager to work within eBay’s Global Marketing organization – quickly learn eBay’s business and marketing best practices as you work with eBay marketing leadership and business stakeholders to develop comprehensive operational plans to manage complete project lifecycles for complex integrated marketing campaigns. You will work hand in hand with Global Brand, Global Operations, Global Marketing Teams (CRM, Media, Comms, GCI, etc), and Global Creative Teams. You’ll be driving initiatives to ensure the right plans for the agreed-upon strategy are delivered to drive eBay’s business goals.

You will execute omni-channel marketing deliverables by collaborating with cross-functional teams, defining requirements, scopes, scheduling resources, ensuring deliverables hit key milestones from kickoff through delivery, QA, campaign optimization and reporting on campaign results. May include supporting concept development/creative strategy, media strategy, photo shoots, tv, video, print, digital content including social, email creative, radio/audio spots, and out-of-home media.

Create project status reports to track progress and timelines to streamline communications among stakeholders in an agile and action oriented environment. Partner cross-functionally to optimize processes and provide continuous improvement to marketing operations.

KEY RESPONSIBILITIES

• Collaborate with multiple stakeholder organizations to ensure dots are connected between customer strategies, marketing objectives and strategies in go-to-market executions
• Project management and oversight of campaigns including creative development, agency management and ensuring campaigns are delivered on time for paid and owned channels
• Manage timelines, scopes, and stakeholder engagement
• Own the creation of project documentation such as campaign/production calendars, status reports, timelines, and RASCI charts
• Obtaining buy-in and sign-off from business unit partners for all plans
• Develop socialization plans to provide regular updates to senior marketing and business stakeholders.
• Support campaign planning, development and deployment
• Preferred Qualifications:
• Marketing or agency account management experience required
• Digital Marketing experience in all channels preferred vs. project manager generalist
• Background in working with creative teams and proven ability to work within processes

WHAT WE ARE LOOKING FOR

• 7+ years experience in project or program management within marketing
• Previous experience supporting marketing teams or in an agency environment
• In-depth understanding of digital marketing channels (e.g., OLV, social, CRM, email, paid media)
• Proven ability to collaborate effectively with creative teams, respecting and adhering to established processes
• Strong problem solving skills - creative thinking for troubleshooting issues during project execution
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ability to work under pressure and meet deadlines with ease and efficiency
• Highly motivated and personable individual
• A great team player who is keen to get stuck in supporting multiple projects
• Excellent oral and written communication skills

WE OFFER

• Healthcare with Bupa or Medicash
• 26 days’ holiday exclusive of bank holidays
• Mental health support
• Company pension scheme with The People’s Pension
• Enhanced family friendly policies
• A flexible, hybrid working policy
• Ride to work scheme
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPTis committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.