Program Lead - FSP Clinical Operations - Remote

Parexel; Uxbridge; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Vacation/Holiday/Sick Time

Flexible benefit portal

Car or car allowance

Job summary

Parexel is seeking an experienced Program Lead, FSP Operations to lead and optimize Clinical Operations FSP programs across functions. You will provide strategic direction, manage financial performance, and ensure regulatory compliance while delivering high quality, cost-effective services for clients.

You will collaborate with regional leaders, drive workforce planning, and develop scalable solutions to support growth and customer satisfaction in a dynamic CRO environment.

Qualifications

• Breadth of leadership in FSP/clinical operations.
• Strong strategic planning and execution capabilities.
• Ability to influence cross-functional teams and stakeholders.
• Customer-focused mindset with drive for quality and efficiency.
• Experience with workforce forecasting, billing processes, and financial tracking.

Responsibilities

• Lead overall success of FSP programs with high-quality service delivery and regulatory compliance.
• Provide strategic direction on financial performance, resources, and margin improvement.
• Manage budgeting, resource allocation, cost control, reporting, and contract oversight for FSP programs.
• Oversee workforce infrastructure development to support program execution.
• Drive expansion of FSP offerings through new initiatives and scalable solutions.
• Establish standardized delivery frameworks while allowing program-specific flexibility.
• Implement quality metrics and reporting to measure program effectiveness across FSP operations.
• Foster knowledge sharing and cross-functional collaboration across programs.
• Identify opportunities to expand services aligned with client and business goals.
• Build strong relationships with stakeholders to ensure long-term partnerships.

Skills

Leadership

Strategic planning

Cross-functional teamwork

Client-focused

Forecasting & billing

Education

Bachelor's degree

Job description

About Parexel

Parexel is a leading global clinical development partner delivering insights driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient focused clinical trials that broaden access and make research a care option for anyone, anywhere.

We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.

About The Role

We are seeking an experienced Program Lead, FSP Operations (clinical operations) to join Parexel's Functional Service Provider organization. This cross functional leadership role plays a critical part in shaping the success of Clinical Operations FSP programs through strategic leadership, operational excellence, financial oversight, and strong client partnership.

As Program Lead, you will provide direction across FSP programs, ensuring the delivery of high quality, cost effective services while maintaining customer satisfaction, regulatory compliance, and business performance. You will work closely with functional leaders, regional leaders, and line managers to develop scalable solutions, optimize program performance, and drive sustainable growth.

Key Responsibilities

• Lead the overall success of assigned FSP programs by ensuring high quality service delivery, operational excellence, customer satisfaction, and regulatory compliance
• Provide strategic direction to FSP management teams on program level financial performance, resource optimization, and margin improvement opportunities
• Manage financial aspects of FSP programs, including budget planning, resource allocation, cost management, financial reporting, profitability targets, and contract oversight
• Oversee the development and management of workforce infrastructure that supports successful FSP program execution
• Lead strategic initiatives that strengthen and expand FSP service offerings.
• Develop comprehensive and scalable FSP solutions that address the specific needs of clients while supporting long term program growth
• Establish frameworks and standardized approaches for FSP service delivery while maintaining flexibility for program specific requirements
• Implement quality standards, reporting mechanisms, and performance metrics to evaluate program effectiveness across FSP operations
• Drive knowledge sharing and process harmonization across FSP programs while ensuring compliance with applicable industry regulations
• Identify opportunities to expand FSP services and develop targeted business strategies that support client and organizational objectives
• Build and maintain strong relationships with key stakeholders to foster collaboration and long term partnership success

Candidate Profile

You’ll Thrive In This Role If You Bring

• Strong leadership, strategic planning, and operational management skills
• Experience leading clinical FSP programs within a CRO environment
• The ability to influence cross functional teams and collaborate effectively with stakeholders at multiple levels
• A customer focused mindset with a commitment to delivering high quality results and operational excellence
• Experience with workforce forecasting, resource planning, billing processes, financial tracking, and performance reporting within an FSP environment

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience
• Minimum 5+ years of FSP clinical operations leadership experience in a CRO setting and a minimum of 3 years of previous line management experience
• Direct experience with FSP Program Leadership within the clinical operations function
• Experience with FSP resourcing projections, billing processes, workforce forecasting, and financial tracking
• Comprehensive understanding of FSP operational requirements across multiple therapeutic areas
• Knowledge of regulatory requirements and clinical trial operational frameworks
• Experience developing and implementing FSP solutions for diverse client types
• Ability to identify and address the unique challenges associated with FSP service delivery in different functional contexts
• Understanding of the operational needs and regulatory frameworks governing clinical trials
• Experience building and managing cross functional teams with expertise across multiple therapeutic areas
• Strong communication, organizational, relationship management, and problem solving skills

Preferred Qualifications

• Advanced degree in a life sciences, healthcare, business, or related discipline
• Experience supporting multiple therapeutic areas within clinical development programs
• Experience developing scalable FSP delivery models and service frameworks
• Familiarity with performance measurement, quality management, and operational process improvement initiatives

Benefits And Compensation

• Health, Vision & Dental Insurance
• Vacation/Holiday/Sick Time
• Flexible benefit portal
• Car or car allowance (only applicable roles)

We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your leadership, expertise, and strategic impact help shape the future of clinical research.