Program Coordinator

EF Education First Gruppe; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

EF Education First Gruppe is seeking a Qualifications Program Coordinator for our Hult Ashridge campus. The ideal candidate will coordinate programs, deliver exceptional support to participants, and work with faculty to ensure quality academic experiences. This role requires strong organizational skills and a proactive approach to managing responsibilities within a dynamic educational environment.

Benefits

Flexible working options

25 days paid holiday

Free access to on-site gym facilities

Company pension and healthcare schemes

Access to Leadership Live learning resources

Free on-site parking

Qualifications

• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Familiar with Teams and Zoom for communication.
• Organized and detail-oriented, with a can-do attitude.

Responsibilities

• Manage and coordinate academic programs effectively.
• Ensure high student satisfaction and engagement.
• Handle technical facilitation for online programs.

Skills

Microsoft Office

Communication

Team Player

Attention to Detail

Problem Solving

Education

Degree level education or relevant business qualification

Tools

Salesforce

Learning Management Systems

Zoom

Microsoft Teams

Job description

Hult Coaching Qualifications, based at our Hult Ashridge campus, is part of Hult International Business School, a globally recognized triple accredited executive business school. We have been supporting the learning and development of leaders at the Hult Ashridge campus for over 65 years and deliver Executive Qualifications and Apprenticeships to 1,000 students (including apprentices).

The Opportunity

This is a rare opportunity to join our excellent qualifications team as a Qualifications Program Coordinator. To be successful, you will be an organized, flexible and hard-working person who embraces change, brings positive energy to the team and works well under pressure.

Our Program Coordinators are experts at delivering exceptional participant and faculty support for our high value academic programs. They have proven skills as communicators, are highly organized and work proactively to ensure programs are delivered to a very high standard and achieve excellent student satisfaction.

Responsibilities

• Proactive coordination of their Qualifications programs guided by the Program Manager and the Academic Director to ensure programs run smoothly
• Close liaison with Ashridge House for all services required whilst delivering programs on-site
• Technical facilitation to support faculty and participants when delivering programs online
• Become an expert on their program, referring to handbooks, assignment briefs and regulations, so can advise and respond to student and other queries
• Excellent administration of: program documentation, student enrollment, assessment, marking and results dissemination, student activity and progress tracking, accurate student records and reporting
• Ensure successful delivery of program activities: the student experience, planning and booking logistics/resources, program materials and student satisfaction surveys
• Build excellent relationships with internal teams: faculty, finance, house, sales to share knowledge and mutual needs, be a trusted go to person for their program
• Accurate and timely use of our internal invoicing system to code invoices to pay suppliers (including Adjuncts)
• Setting up and using strategic technical platforms including:
  • Salesforce
  • Student Learning Portal and Student database (MyCourses and MyStudents)
  • Zoom and Teams for webinars/online presentations.

Candidate Profile

• A proficient user of Microsoft Office software, in particular Excel and PowerPoint
• A good working knowledge of Teams and Zoom
• Relational and a team player with a practical can-do attitude
• Very organized, plans ahead, attention to detail, gets things right and knows when to stop checking and move to action for optimum quality/speed balance
• Desire for efficiency and constant improvement
• Confident person who embraces change, tries new things and leverages technology
• Educated to degree level or relevant business qualification or experience
• Experience of higher education sector is helpful
• Experience with Salesforce (CRM) and Learning Management Systems such as MyCourses is desirable but not essential and full training will be given.

Employee Benefits

• Flexible working in line with operational requirements.
• 25 days paid holiday each year.
• Free access to on-site gym (with swimming pool, spa, sauna, steam room, squash court and outdoor sporting facilities)
• Access to excellent company pension and healthcare schemes
• Free access to Leadership Live, our award-winning online learning resource tool.
• Free on-site parking

Additional Information

Hult is a global institution with campuses in London, Boston, Dubai, San Francisco, Shanghai, London as well as Ashridge near London. We strive to be the most relevant business school in the world by transforming the lives of individuals and organizations through providing an exceptionally valuable and enduring education that brings together people, cultures, and ideas from all around the world.

Hult International Business School values diversity and is an equal opportunity employer. We offer competitive salaries and benefits in a global, deeply multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you.

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