Program Associate - CX, Amazon Pay CX

Amazon; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Amazon is seeking a Program Associate for its Customer NPS team in London. This role involves conducting NPS surveys, managing program operations, and generating insights to enhance customer experience. Ideal candidates will possess strong analytical skills, a relevant degree, and the ability to communicate effectively.

Qualifications

• Bachelor's degree in a relevant field required.
• Strong analytical skills and proficiency in Excel.
• Excellent communication skills in English.

Responsibilities

• Manage end-to-end operations of the NPS program.
• Prepare and publish results using dashboards.
• Improve and automate manual processes.

Skills

Analytical skills

Communication

Excel

Education

Bachelor's degree in Computer Science, Engineering, Operations Research, Math

Tools

SQL

Tableau

Job description

Job ID: 2986757 | Amazon Pay (India) Private Limited

Job Description

Want to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative, and curious individual to join our Customer NPS team in Bangalore.

Our vision is to make Amazon Pay the most trusted, convenient, and rewarding Payment Experience in the market.

As a Program Associate, you will conduct NPS surveys across multiple product lines (e.g., Travels, bills payment, UPI, etc.). The insights you generate will directly impact how product teams can improve customer experience. This role offers a dynamic, innovative, and diverse environment with ample opportunities to develop your skills and address new challenges while helping Amazon achieve its vision: to be Earth's Most Customer-Centric Company. The ideal candidate will be excited about influencing customer experience and acting as our customer insights evangelist.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or a related discipline
• Proficiency in Excel; basic knowledge of SQL preferred
• Strong analytical skills: ability to interpret ambiguous problems, access relevant data, make assumptions, derive insights, and draw conclusions relevant to business problems
• Excellent communication skills in English, both written and spoken
• Ability to communicate complex technical issues in simple, clear stories
• Professional and concise presentation of information supported by data

Preferred Qualifications

• Experience working with Excel
• 2+ years of experience in E-Commerce, Retail, or Business Analytics
• Basic SQL knowledge

Key Responsibilities

• Manage end-to-end operations of the NPS program and coordinate with stakeholders
• Prepare, maintain, and publish results using advanced dashboards or Tableau for leadership
• Coordinate workflows with stakeholders for smooth operations
• Improve and automate manual processes
• Work effectively and independently in a fast-paced environment

We are committed to an inclusive culture that empowers all Amazonians. If you require workplace accommodations during the application or onboarding process, please visit this link. For applicants outside listed regions, please contact your Recruiting Partner.

Posted: Multiple dates in 2025, with updates noted.

Amazon is an equal opportunity employer and does not discriminate based on protected status.