Program Associate - CX, Amazon Pay CX

Amazon; London, Cambridge, Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a Program Associate to enhance customer experience through NPS surveys. This role involves managing survey operations, analyzing data, and presenting insights to improve product strategies. Ideal candidates will have a strong analytical background and excellent communication skills, contributing to Amazon's vision of being Earth's Most Customer-Centric Company.

Qualifications

• Bachelor's degree in a related discipline required.
• Strong analytical skills and proficiency in Excel preferred.
• Effective communication skills in English essential.

Responsibilities

• Manage end-to-end operations of the NPS program.
• Prepare and publish results via dashboards or Tableau.
• Coordinate workflows with stakeholders.

Skills

Analytical skills

Communication skills

Excel proficiency

Education

Bachelor's degree in Computer Science, Engineering, Operations Research, Math

Tools

SQL

Tableau

Job description

Job ID: 2986757 | Amazon Pay (India) Private Limited

Job Description

Want to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative, and curious individual to join our Customer NPS team in Bangalore.

Our vision is to make Amazon Pay the most trusted, convenient, and rewarding Payment Experience in the market.

As a Program Associate, you will conduct NPS surveys across multiple product lines (e.g., Travels, bills payment, UPI, etc.). The insights you generate will directly impact how product teams can improve customer experience. This role offers a dynamic, innovative, and diverse environment with ample opportunities to build your skills and address new challenges while helping Amazon achieve its vision: to be Earth's Most Customer-Centric Company. The right candidate will be excited about influencing customer experience on Amazon as our customer insights evangelist.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or a related discipline
• Proficiency in Excel and basic knowledge of SQL preferred
• Strong analytical skills—ability to start from ambiguous problem statements, identify relevant data, make assumptions, derive insights, and draw conclusions relevant to business problems
• Effective communication skills in English (written and spoken)
• Ability to communicate complex technical problems simply and clearly
• Ability to present information professionally and concisely with supporting data

Preferred Qualifications

• Experience working with Excel
• 2+ years of experience in E-Commerce, Retail, or Business Analytics
• Basic knowledge of SQL

Key Responsibilities

• Manage end-to-end operations of the NPS program and coordinate with stakeholders across multiple teams
• Prepare, maintain, and publish results via advanced dashboards or Tableau for leadership
• Coordinate workflows with stakeholders for smooth operations
• Improve and automate manual processes
• Work effectively and independently in a fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link.