Program Assistant (London)

University of California Education Abroad Program; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A higher education program in London is seeking a Program Assistant to support international students with program requirements and events. Responsibilities include responding to emergencies, administrative tasks, and ensuring student welfare. Candidates should have a Bachelor's degree and relevant experience, along with strong communication skills. This full-time position offers a gross annual salary range of £27,500–32,000.

Qualifications

• Bachelor's Degree in related area and/or equivalent experience/training.
• 1-3 years of higher education program administration experience.
• Good judgment and ability to maintain data privacy.

Responsibilities

• Provide straightforward information to students on program requirements.
• Respond to student emergencies as part of an on-call rotation.
• Assist in the planning and implementation of student events.

Skills

Professional English verbal and written communication skills

Interpersonal skills to engage with students

Multicultural competencies

Customer service experience

Initiative and proactive approach working independently

Education

Bachelor's Degree in related area

Tools

MS Office Suite

Cloud-based computing and collaboration platforms

Job description

The University of California Education Abroad Program is a UC, systemwide, academic program. Through international academic experiences, the University of California Education Abroad Program (UCEAP) inspires students to explore and transform their lives, UC, and the world. Since 1962, UCEAP has served as the UC systemwide study abroad program. In support of this mission, it has served over 100,000 students across all ten UC campuses and over 50,000 Reciprocity (international) students. UCEAP is committed to promoting excellence, recognizing that diversity is integral to the University’s achievement of academic excellence, UCEAP upholds the principle of equal opportunity for all, adheres to the University of California Diversity Statement, and strives to create an environment that is welcoming for all. UCEAP typically has over 6,000 student participants annually, is active in over 40 countries worldwide, and welcomes about 1,500 Reciprocity students to the University of California. Sustained by strong academic excellence, spirited faculty collaboration, and an interrelated support system, UCEAP produces future global citizens and thought leaders. uceap.universityofcalifornia.edu

The UCEAP London Study Center supports academic programs serving approximately 500 students annually at 12 partner institutions across England.

Position:

Gross Annual Compensation Range: £27,500–32,000 including London Weighting + additional pay for on-call rotations

Employment Type: Full-time 35 hours/week

Application Deadline: Apply by August 19th for primary consideration; open until filled

Job Description: See Attached

Other: For full consideration, please include a resume and a cover letter as part of your application.

Under direct supervision of the Program Manager, the Program Assistant provides straightforward information to students on program requirements, course offerings, orientation, and other student welfare issues related to their stay abroad. Responds to student emergencies as part of an on-call rotation for emergency student welfare issues, including after regular business hours, and supports the general health and safety of students. Performs general administrative services, assists in the planning and implementation of student events, and participates in occasional weekend cultural activities and events. Maintains office academic records, student database, and supports program promotion efforts through use of social networking media and other resources. Applies learned skills and job knowledge in area of international student services; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs; may work on non-routine tasks.

As an integral member of a small office, the Program Assistant works cooperatively with the Program Manager; understands and applies broad administrative rules, policies, and precedents; consults with experienced level staff and receives direction for more complex assignments, projects, tasks, and policy interpretations.

Requirements:

Required Qualifications:

• Bachelor's Degree in related area and / or equivalent experience / training.
• 1-3 years of experience in higher education program administration or equivalent combination of training and work experience.
• Professional English verbal and written communication skills, typically equivalent to CERF level B2 or higher. Skill in obtaining and conveying information clearly and with written accuracy.
• Good interpersonal skills with proven ability to develop rapport and engage with students with sensitivity including appropriate referrals.
• Personable, enthusiastic, and interested in international exchange programs.
• Multicultural competencies; ability to work with diverse groups to achieve results, commitment to valuing diversity and creating an inclusive work environment.
• Demonstrated ability to listen, learn and build trust among faculty, staff, students, and other constituents.
• Previous customer service experience and knowledge of internal and external customer service principles and practices.
• Basic knowledge of advising and counseling techniques.
• Demonstrated initiative and proactive approach working with both independently and as part of a team.
• Experience working in an office environment and working knowledge of basic administrative functions. Knowledge of local higher education environments.
• Skills in prioritizing numerous task to maintain organization and efficiency in completing work accurately and in a timely manner.
• Good judgment and ability to use discretion, maintain data privacy, and maintain all security and confidentiality with sensitive and personally identification information (PII).
• Working knowledge of MS Office or similar, cloud-based computing and collaboration platforms (MS Teams, SharePoint, etc.), virtual meeting platforms, including MS Teams and SharePoint or equivalent, familiarity with social media platforms, and a willingness to learn other applications and technologies, as needed.
• Willingness and proven ability to work independently and to respond effectively and timely within a consultative environment.
• Knowledge of the structure and organization of US and British higher education systems.
• Knowledge and understanding of the goals of education abroad programs.
• Sound judgment and proficiency in ability to use discretion, maintain data privacy, and maintain all security and confidentiality with sensitive and personally identifiable information (PII).
• Experience managing budgets and office administrative operations.
• Proficiency with MS Office Suite or similar platform, cloud-based computing and collaboration platforms (MS Teams, SharePoint, etc.), virtual meeting platforms, and general office computer technologies; familiarity with social media platforms; and a willingness to learn other applications and technologies, as needed.
• Ability to take initiative and occasionally work with limited oversight, adjust to varying workloads, and meet various deadlines with interruptions and conflicting deadlines.
  
  

Desirable:

• Strong professional English Verbal and written communication skills, typically equivalent to CERF level C1 or higher.
• Higher education administration experience in the field of study abroad.
• Experience studying, working, or living abroad.
• Knowledge of the structure and organization of the U.S. higher education.
• Experience planning events such as student orientations
• Experience making appropriate referrals to support services, including health and counseling.
  
  

Other information:

Other information

Special Conditions

• Must be legally authorized to work in the UK without sponsorship.
• Satisfactory completion of a background check including a criminal check where permissible.
• Ability and willingness to travel domestically and abroad on an occasional basis.
• Must be available to work occasional evenings and weekends and participate in an after-hours on-call rotation to respond to student emergencies.
  
  

Questions? Contact [e-mail]

https://uceap.universityofcalifornia.edu

Equal Opportunity

UCEAP is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.