Profit Protection Manager

Reiss; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company bonus

65% employee discount

Sample sales access

Health and wellbeing services

Enhanced parental leave

EV scheme

Cycle to Work

Season ticket loan

Plus additional workplace benefits

Job summary

Reiss is seeking a Profit Protection Manager to shape and deliver how we protect profit across our stores. You will partner with Retail Operations leadership to reduce stock and cash loss, embed practical policies, and lead cross-functional efforts to safeguard teams, customers and the business.

You’ll drive governance, use data to identify root causes, and champion new tools and techniques to strengthen our profit protection culture across all territories.

Qualifications

• Experience in retail loss prevention and protecting stock and cash across stores.
• Strong communication and influencing skills with stakeholders at all levels.
• Proven leadership and coaching capability; drive continuous improvement.

Responsibilities

• Define and deliver the profit protection strategy in line with retail objectives.
• Identify root causes of stock and cash loss using data and cross-functional collaboration.
• Embed policies and processes to promote a strong profit protection culture.
• Coordinate with People, Finance and Retail Ops to ensure consistent policy rollout.
• Monitor fraud and theft patterns, implement preventative measures across stores.
• Build and manage relationships with third-party loss prevention teams and partners.
• Drive change through innovation and new technologies to improve visibility and efficiency.
• Support stores to operate safely and protect people and profit.

Skills

Loss prevention

Stakeholder management

Leadership

Retail operations

Communication

Job description

We’re looking for a Profit Protection Manager to drive and deliver innovative initiatives that shape the future of our profit protection strategy at Reiss. Working as part of our Retail Operations team, you’ll partner closely with the Head of Retail Operations and retail leadership to protect our stores and teams against relevant threats, handling both security and profit protection risk across all territories.

You’ll play a key role in reducing stock and cash loss, protecting our people, customers and business, while embedding effective policies, processes and education that strengthen our profit protection culture across retail.

Who you are

• An exceptional communicator and natural influencer, able to build strong, trusted relationships with stakeholders at all levels.
• Highly experienced within the retail sector, with strong commercial awareness, customer focus, and an in-depth understanding of store operations.
• Skilled in managing and mitigating stock and cash loss end-to-end, with experience delivering clear, engaging communications and educating teams on profit protection principles and processes.
• Agile, solutions-focused, and able to balance strategic thinking with a hands-on approach in a fast-paced, ever-changing environment.
• A dynamic leader who inspires others, coaches effectively, and drives continuous improvement through collaboration and innovation.
• Emotionally intelligent and confident in constructively challenging the status quo to deliver better outcomes.
• Highly organised, with exceptional attention to detail, strong time management, and the ability to manage multiple priorities effectively.
• Forward-thinking and motivated by innovation, eager to explore new technology, tools, and practices to shape the future of profit protection at Reiss.

What you’ll be doing

• Working with the Head of Retail Operations to determine and deliver the profit protection strategy for Reiss, ensuring alignment with wider retail objectives, budgets, and measurable outcomes that drive meaningful reduction in stock and cash loss.
• Leading the identification and management of stock and cash loss across end-to-end operations, using data, insight, and cross-functional collaboration to identify root causes and deliver sustainable solutions.
• Creating and embedding processes, policies, procedures, and supporting tools that promote a strong profit protection culture, ensuring they are clear, practical, and accessible for all store teams.
• Partnering with key internal teams, including People, Finance and Retail Operations, to ensure that all policies, communications, and procedures are consistent, fair, and effectively embedded across the business.
• Monitoring and reporting on patterns of fraud, internal and external theft, and stock loss risks, proactively identifying emerging trends and working with stakeholders to implement preventative measures that protect both people and profit.
• Building and maintaining strong relationships with third-party loss prevention teams, suppliers, external networks, business partners, and external authorities, collaborating to minimise external theft and ensure swift, coordinated responses to incidents.
• Driving change and continuous improvement through innovation, insight, and leadership, championing the use of new technologies and practices to enhance visibility, compliance, and efficiency while delivering projects, systems and initiatives against agreed timescales, budgets and measurable outcomes.
• Acting as a key voice for stores, ensuring retail teams are supported, protected, and empowered to operate safely and effectively, while promoting a culture of accountability and operational excellence.

What we’ll do for you

• Competitive salary and company bonus.
• Up to 65% employee discount.
• Access to exclusive sample sales.
• Health and wellbeing services.
• Enhanced parental leave policies.
• Electric Vehicle scheme via Octopus Energy.
• Cycle to Work programme.
• Season ticket travel loan.
• Plus further workplace benefits.

Ambition | Accountability | Courage | Commitment | Focus | Resilience

At Reiss, it’s not just what we do - it’s how we do it that sets us apart. Creativity drives us forward, but it’s our shared behaviours that underpin our success. We look for individuals who embody these behaviours and bring them to life everyday:

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel they meet all of the requirements listed. We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.