Profit Protection Compliance Manager

Delaware North at Pride Park Stadium; East Midlands; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Flexible working schedule

Opportunity to work at prestigious venues

Competitive pay

Job summary

A leading hospitality company is seeking a casual Profit Protection Compliance Manager to support the event day Profit Protection and Risk & Compliance agenda. This role offers flexibility, allowing you to work at prestigious venues while handling compliance and security matters. Candidates should possess management experience in Profit Protection or hospitality, excellent communication skills, and a willingness to work evenings and weekends.

Qualifications

• Experience in managing operational standards and health and safety requirements.
• Proven management experience in Profit Protection or hospitality operations.
• Ability to work weekends and evenings.
• Experience in Profit Protection or similar role in hospitality.
• Understanding of HR employment law and investigative interviewing.

Responsibilities

• Deliver Profit Protection & Compliance agenda on event days.
• Monitor compliance with policies and health & safety guidelines.
• Manage security incidents involving personnel.
• Conduct revenue & stock variance investigations.
• Assess staff in training programs and provide performance feedback.

Skills

Coaching and mentoring

Excellent communication skills

Operational standards management

Profit Protection experience

HR Employment law knowledge

Corporate investigation interviews

Investigation report writing

Flexibility for mobile working

Job description

The opportunity

Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team across our Midlands stadia sites including Pride Park Stadium in Derby.

The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.

This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.

What we offer

What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.

What will you do?

• Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
• Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
• Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
• Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
• Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.

More about you

• Experienced in coaching and mentoring others to drive performance.
• Excellent communication skills with all levels of staff.
• Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
• Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
• Working knowledge of HR Employment law.
• Experience in conducting corporate investigation interviews.
• Investigation Report & Statement writing.
• Flexible to support mobile working across UK business.
• Able to work weekends and evening events to support Profit Protection & Compliance duties.