Professional Support Unit Case Manager (Band 6) - Health Education and Improvement Wales

Health Education and Improvement Wales; Cardiff; On-site; GBP 39,000 - 48,000; Full time

Job summary

A health education organization in Cardiff is seeking a Professional Support Unit Case Manager. This permanent, full-time role involves providing 1:1 support to medical trainees, facilitating workshops, and contributing to faculty development. Ideal candidates will have a degree, relevant coaching experience, and skills in leading training sessions. This is an opportunity to influence professional progression and wellbeing in the medical field.

Qualifications

• Post qualification experience of using a range of coaching and mentoring skills.
• In-depth knowledge or experience of supporting individuals post qualification.
• Experience in using various IT packages.
• Commitment to reflective coaching practice.

Responsibilities

• Provide specialist 1:1 support to doctors and dentists in training.
• Perform workshops and contribute to faculty development.
• Support PSU and HEIW strategy through data-driven interventions.

Skills

Analytical and Problem-Solving

Training, Communication and Engagement

Professional Standards and Record-Keeping

Leadership and Collaboration

Empathetic

Resilient

Education

Degree or Professional Qualification or equivalent

Recognised teaching qualification

Coaching qualification

Psychology or Psychological Therapy qualification

Tools

MS Office

Job description

Main area: Professional Support Unit Case Manager, Grade Band 6, Contract: Permanent, Hours: Full time, Flexible working, 37.5 hours per week. Job ref: 082-AC078-1025

Employer: Health Education and Improvement Wales, Employer type: NHS, Site: Ty Dysgu, Town: Cardiff, Salary: £39,263 - £47,280 per annum, Salary period: Yearly, Closing: 15/10/2025 23:59

Job Overview

The post holder will provide specialist 1:1 support to doctors and dentists in training on sensitive and complex issues to enable professional progression. The role promotes wellbeing, improves training outcomes, and supports trainees to achieve their full potential.

The role includes delivering workshops, contributing to faculty development, and supporting PSU and HEIW strategy through data-driven interventions.

Main Duties

The post holder will work within the Professional Support Unit (PSU) of the HEIW team, carrying out specialist work to support doctors and dentists in training. This includes providing 1:1, bespoke support, guidance, and advice on a range of sensitive, contentious, and complex situations.

The role operates within specific professional guidelines and internal policies to promote wellbeing, improve progression through training, maximise attainment in examinations, minimise attrition, and support trainees in reaching their full potential to optimise their training experience.

Person Specification

Qualifications and Knowledge: Degree or Professional Qualification or equivalent, relevant training and experience, Post qualification experience of using a range of coaching and mentoring skills, Recognised teaching qualification, Coaching qualification, Psychology or Psychological Therapy qualification.

• Degree or Professional Qualification or equivalent, relevant training and experience
• Post qualification experience of using a range of coaching and mentoring skills
• Recognised teaching qualification
• Coaching qualification
• Psychology or Psychological Therapy qualification

Experience

• In depth knowledge or experience of working within area of supporting individuals to include post qualification experience with evidence of CPD
• Experience in using a variety of IT packages (e.g. MS Office)

Skills and Attributes

• Analytical and Problem-Solving: Committed to reflective coaching practice. Skilled at analysing complex situations and using judgement, creativity, and persuasion to identify solutions.
• Training, Communication and Engagement: Experienced in designing and delivering workshops, inductions and conferences for diverse audiences.
• Professional Standards and Record-Keeping: Experienced in handling confidential information, resolving conflicting views and maintaining accurate records of coaching interventions and support plans.
• Leadership and Collaboration: Committed to CPD. Experienced in managing teams, motivating colleagues, and creating collaborative working groups to address sensitive or contentious issues.
• Personal Attributes: Empathetic, resilient and diplomatic, with a caring approach that upholds dignity and respect.

It is essential that your application demonstrates how you meet the job description / person specification for this post.