Professional Services Manager

JR United Kingdom; Hitchin; On-site; GBP 60,000 - 90,000; Full time

Job summary

Modern Networks, a leading tech solutions provider, is seeking a Professional Services Manager to lead its team in Hitchin. You will play a vital role in delivering top-tier IT projects within a thriving Managed Service Provider environment. The ideal candidate will have a strong background in managing technical teams and delivering complex solutions efficiently while maintaining a focus on service excellence.

Benefits

25 days annual leave + bank holidays

Commitment to Diversity and Inclusion

Active workplace committees (Social / Wellness)

Qualifications

• Experience leading technical teams in an MSP.
• Strong track record on delivery of complex IT projects.
• Deep understanding of professional services KPIs.

Responsibilities

• Oversee solution architects, delivery engineers, and technical consultants.
• Ensure successful IT project delivery with a focus on service excellence.
• Assist in Duty Incident Management Process.

Skills

Leadership in Professional Services

Networking expertise (LAN/WAN)

Endpoint management

Microsoft 365

Azure

Virtualization (VMware/Hyper-V)

Disaster recovery

Infrastructure design

Project management (PMP, PRINCE2, ITIL)

Education

PMP Certification

PRINCE2 Certification

ITIL Certification

Tools

HaloPSA

ConnectWise

Autotask

Job description

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Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

What's the job?

We are seeking an experienced and driven Professional Services Manager to lead and grow our Professional Services team in a fast-paced Managed Service Provider (MSP) environment. This role is directly responsible for overseeing solution architects, delivery engineers, and technical consultants working across networks, end-points, cloud platforms, infrastructure, and service architecture.

You will ensure the successful delivery of IT projects and solutions to our clients with a relentless focus on service excellence, billable performance, and operational effectiveness. As a senior leader in the business, you will also play a critical role in scaling delivery capabilities, refining delivery methodologies, and supporting strategic growth.

This role is offered on a permanent, full time basis based in our Hitchin offices. There is an expectation that the successful candidate will also assist with our Duty Incident Management Process.

What experience are we looking for?

• Experience in a Professional Services leadership role within a Managed Service Provider (MSP) environment.
• Managing technical teams across a range of services such as Networking (LAN/WAN, firewalls), Endpoint management, Microsoft 365 and Azure, Virtualization (VMware/Hyper-V), Backup and disaster recovery & Infrastructure design and migrations
• Track record of delivering complex IT projects to enterprise and mid-market clients.
• Deep understanding of professional services KPIs including billable utilization, project margin, and delivery efficiency.
• PMP, PRINCE2, or ITIL certification (Nice to have - not a deal-breaker)
• Experience with PSA tools such as HaloPSA, ConnectWise, Autotask, or equivalent
• Knowledge of ISO27001 frameworks in delivery environments

What you’ll get from us

• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
• 25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.